QueueItem

object

idrequired: Id
Opaque record id.
refrequired: string
namerequired: string
phone: string or null
alternate_phones: array of string
dial_numberrequired: string or null
What the phone dials (the member’s own lead).
alt_dial_numberrequired: string or null
statusrequired: "new" | "attempted" | "callback" | "interested"
Dial stage.
status_keyrequired: string
status_namerequired: string
sub_statusrequired: object or null
sub_status.keyrequired: string
sub_status.namerequired: string
cityrequired: string or null
sourcerequired: string or null
campaignrequired: string or null
call_attemptsrequired: integer
last_called_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
last_call_byrequired: object or null
last_call_by.idrequired: Id
Opaque record id.
last_call_by.namerequired: string
last_call_by.is_merequired: boolean
next_follow_up_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
created_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
planrequired: DialPick
last_noterequired: object or null
last_note.contentrequired: string
last_note.created_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.

Example

{
  "id": "cmusrceel0000q7kaafxqi1om",
  "ref": "string",
  "name": "string",
  "phone": "string",
  "alternate_phones": [
    "string"
  ],
  "dial_number": "string",
  "alt_dial_number": "string",
  "status": "new",
  "status_key": "string",
  "status_name": "string",
  "sub_status": {
    "key": "string",
    "name": "string"
  },
  "city": "string",
  "source": "string",
  "campaign": "string",
  "call_attempts": 0,
  "last_called_at": "2026-10-06T05:30:00.000Z",
  "last_call_by": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "name": "string",
    "is_me": true
  },
  "next_follow_up_at": "2026-10-06T05:30:00.000Z",
  "created_at": "2026-10-06T05:30:00.000Z",
  "plan": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "lane": "callback",
    "score": 0,
    "p_answer": 0,
    "reasons": [
      {
        "key": "string",
        "text": "string",
        "tone": "red"
      }
    ],
    "attempt": 0,
    "unanswered": 0,
    "connected_before": true,
    "better_hour": 0
  },
  "last_note": {
    "content": "string",
    "created_at": "2026-10-06T05:30:00.000Z"
  }
}

{ "id": "cmusrceel0000q7kaafxqi1om", "ref": "string", "name": "string", "phone": "string", "alternate_phones": [ "string" ], "dial_number": "string", "alt_dial_number": "string", "status": "new", "status_key": "string", "status_name": "string", "sub_status": { "key": "string", "name": "string" }, "city": "string", "source": "string", "campaign": "string", "call_attempts": 0, "last_called_at": "2026-10-06T05:30:00.000Z", "last_call_by": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string", "is_me": true }, "next_follow_up_at": "2026-10-06T05:30:00.000Z", "created_at": "2026-10-06T05:30:00.000Z", "plan": { "id": "cmusrceel0000q7kaafxqi1om", "lane": "callback", "score": 0, "p_answer": 0, "reasons": [ { "key": "string", "text": "string", "tone": "red" } ], "attempt": 0, "unanswered": 0, "connected_before": true, "better_hour": 0 }, "last_note": { "content": "string", "created_at": "2026-10-06T05:30:00.000Z" } }