DialPick

object

idrequired: Id
Opaque record id.
lanerequired: "callback" | "due" | "fresh" | "smart"
scorerequired: number
p_answerrequired: number
reasonsrequired: array of object
reasons[].keyrequired: string
reasons[].textrequired: string
reasons[].tonerequired: "red" | "amber" | "blue" | "green" | "grey" | "violet"
attemptrequired: integer
unansweredrequired: integer
connected_beforerequired: boolean
better_hourrequired: integer or null

Example

{
  "id": "cmusrceel0000q7kaafxqi1om",
  "lane": "callback",
  "score": 0,
  "p_answer": 0,
  "reasons": [
    {
      "key": "string",
      "text": "string",
      "tone": "red"
    }
  ],
  "attempt": 0,
  "unanswered": 0,
  "connected_before": true,
  "better_hour": 0
}