CallingQueue

{
  "mode": "autopilot",
  "items": [
    {
      "id": "cmusrceel0000q7kaafxqi1om",
      "ref": "string",
      "name": "string",
      "phone": "string",
      "alternate_phones": [
        "string"
      ],
      "dial_number": "string",
      "alt_dial_number": "string",
      "status": "new",
      "status_key": "string",
      "status_name": "string",
      "sub_status": {
        "key": "string",
        "name": "string"
      },
      "city": "string",
      "source": "string",
      "campaign": "string",
      "call_attempts": 0,
      "last_called_at": "2026-10-06T05:30:00.000Z",
      "last_call_by": {
        "id": "cmusrceel0000q7kaafxqi1om",
        "name": "string",
        "is_me": true
      },
      "next_follow_up_at": "2026-10-06T05:30:00.000Z",
      "created_at": "2026-10-06T05:30:00.000Z",
      "plan": {
        "id": "cmusrceel0000q7kaafxqi1om",
        "lane": "callback",
        "score": 0,
        "p_answer": 0,
        "reasons": [
          {
            "key": "string",
            "text": "string",
            "tone": "red"
          }
        ],
        "attempt": 0,
        "unanswered": 0,
        "connected_before": true,
        "better_hour": 0
      },
      "last_note": {
        "content": "string",
        "created_at": "2026-10-06T05:30:00.000Z"
      }
    }
  ],
  "lanes": {
    "callback": 0,
    "due": 0,
    "fresh": 0,
    "smart": 0
  },
  "deferred": {
    "total": 0,
    "next_at": "2026-10-06T05:30:00.000Z",
    "by": {}
  },
  "parked": 0,
  "open_leads": 0,
  "outside_hours": true,
  "opens_at": "2026-10-06T05:30:00.000Z",
  "hours": [
    {
      "h": 0,
      "rate": 0
    }
  ],
  "rules": {
    "start_min": 0,
    "end_min": 0,
    "max_unanswered_per_day": 0,
    "park_after": 0
  },
  "counts": {
    "fresh": 0,
    "followups": 0,
    "hot": 0
  },
  "skipped": 0
}