CallInsights

object

call_idrequired: Id
Opaque record id.
staterequired: "off" | "not_eligible" | "not_analysed" | "queued" | "analysing" | "done" | …
reasonrequired: string or null
reason_textrequired: string or null
moderequired: "batch" | "live" or null
can_analyserequired: boolean
analysed_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
languagerequired: string or null
summaryrequired: string or null
outcomerequired: string or null
outcome_labelrequired: string or null
sentimentrequired: string or null
temperaturerequired: string or null
hotrequired: boolean
next_steprequired: string or null
next_step_evidencerequired: string or null
hot_signalsrequired: array of object
hot_signals[].textrequired: string
hot_signals[].evidencerequired: string or null
objectionsrequired: array of object
objections[].categoryrequired: string
objections[].labelrequired: string
objections[].textrequired: string
objections[].quoterequired: string or null
objections[].handlingrequired: string
commitmentsrequired: array of object
commitments[].keyrequired: string
commitments[].byrequired: string
commitments[].kindrequired: string
commitments[].titlerequired: string
commitments[].quoterequired: string or null
commitments[].due_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
commitments[].daterequired: string or null
commitments[].timerequired: string or null
commitments[].overduerequired: boolean
commitments[].problemrequired: string or null
commitments[].statusrequired: string
commitments[].task_idrequired: Id or null
Opaque record id.
commitments[].task_typerequired: string
can_confirm_commitmentsrequired: boolean
proposalrequired: object or null
proposal.versionrequired: integer
proposal.statusrequired: string
proposal.itemsrequired: array of object
proposal.items[].keyrequired: string
proposal.items[].labelrequired: string
proposal.items[].currentrequired: string or null
proposal.items[].proposedrequired: string
proposal.items[].evidencerequired: string or null
proposal.items[].conflictrequired: boolean
proposal.items[].suggestedrequired: boolean
proposal.applied_fieldsrequired: array of string
can_apply_proposalrequired: boolean
scorecardrequired: CallScorecard or null
quotes_purgedrequired: boolean

Example

{
  "call_id": "cmusrceel0000q7kaafxqi1om",
  "state": "off",
  "reason": "string",
  "reason_text": "string",
  "mode": "batch",
  "can_analyse": true,
  "analysed_at": "2026-10-06T05:30:00.000Z",
  "language": "string",
  "summary": "string",
  "outcome": "string",
  "outcome_label": "string",
  "sentiment": "string",
  "temperature": "string",
  "hot": true,
  "next_step": "string",
  "next_step_evidence": "string",
  "hot_signals": [
    {
      "text": "string",
      "evidence": "string"
    }
  ],
  "objections": [
    {
      "category": "string",
      "label": "string",
      "text": "string",
      "quote": "string",
      "handling": "string"
    }
  ],
  "commitments": [
    {
      "key": "string",
      "by": "string",
      "kind": "string",
      "title": "string",
      "quote": "string",
      "due_at": "2026-10-06T05:30:00.000Z",
      "date": "string",
      "time": "string",
      "overdue": true,
      "problem": "string",
      "status": "string",
      "task_id": "cmusrceel0000q7kaafxqi1om",
      "task_type": "string"
    }
  ],
  "can_confirm_commitments": true,
  "proposal": {
    "version": 0,
    "status": "string",
    "items": [
      {
        "key": "string",
        "label": "string",
        "current": "string",
        "proposed": "string",
        "evidence": "string",
        "conflict": true,
        "suggested": true
      }
    ],
    "applied_fields": [
      "string"
    ]
  },
  "can_apply_proposal": true,
  "scorecard": {
    "status": "scored",
    "score": 0,
    "model_score": 0,
    "band": "good",
    "critical_missed": [
      {
        "key": "string",
        "label": "string"
      }
    ],
    "items": [
      {
        "key": "string",
        "label": "string",
        "weight": 0,
        "critical": true,
        "verdict": "string",
        "model_verdict": "string",
        "evidence": "string",
        "reason": "string",
        "note": "string",
        "overridden": true,
        "unverified": true
      }
    ],
    "reviewed_by": {
      "id": "cmusrceel0000q7kaafxqi1om",
      "name": "string"
    },
    "reviewed_at": "2026-10-06T05:30:00.000Z",
    "review_note": "string",
    "can_review": true
  },
  "quotes_purged": true
}

{ "call_id": "cmusrceel0000q7kaafxqi1om", "state": "off", "reason": "string", "reason_text": "string", "mode": "batch", "can_analyse": true, "analysed_at": "2026-10-06T05:30:00.000Z", "language": "string", "summary": "string", "outcome": "string", "outcome_label": "string", "sentiment": "string", "temperature": "string", "hot": true, "next_step": "string", "next_step_evidence": "string", "hot_signals": [ { "text": "string", "evidence": "string" } ], "objections": [ { "category": "string", "label": "string", "text": "string", "quote": "string", "handling": "string" } ], "commitments": [ { "key": "string", "by": "string", "kind": "string", "title": "string", "quote": "string", "due_at": "2026-10-06T05:30:00.000Z", "date": "string", "time": "string", "overdue": true, "problem": "string", "status": "string", "task_id": "cmusrceel0000q7kaafxqi1om", "task_type": "string" } ], "can_confirm_commitments": true, "proposal": { "version": 0, "status": "string", "items": [ { "key": "string", "label": "string", "current": "string", "proposed": "string", "evidence": "string", "conflict": true, "suggested": true } ], "applied_fields": [ "string" ] }, "can_apply_proposal": true, "scorecard": { "status": "scored", "score": 0, "model_score": 0, "band": "good", "critical_missed": [ { "key": "string", "label": "string" } ], "items": [ { "key": "string", "label": "string", "weight": 0, "critical": true, "verdict": "string", "model_verdict": "string", "evidence": "string", "reason": "string", "note": "string", "overridden": true, "unverified": true } ], "reviewed_by": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "reviewed_at": "2026-10-06T05:30:00.000Z", "review_note": "string", "can_review": true }, "quotes_purged": true }