AgentCallAnalytics

object

memberrequired: object
member.idrequired: Id
Opaque record id.
member.namerequired: string
member.branchrequired: string or null
member.rolerequired: string
member.tracking_enabledrequired: boolean
rangerequired: CallRange
totalsrequired: CallTotals
previousrequired: CallTotals
by_dayrequired: array of object
by_day[].dayrequired: string
by_day[].totalrequired: integer
by_day[].outgoingrequired: integer
by_day[].connectedrequired: integer
by_day[].missedrequired: integer
by_day[].talk_secrequired: integer
by_hourrequired: array of object
by_hour[].hourrequired: integer
by_hour[].totalrequired: integer
by_hour[].connectedrequired: integer
by_hour[].talk_secrequired: integer
by_resultrequired: array of object
by_result[].resultrequired: string
by_result[].totalrequired: integer
by_result[].talk_secrequired: integer
devicesrequired: array of object
devices[].idrequired: Id
Opaque record id.
devices[].modelrequired: string or null
devices[].app_versionrequired: string or null
devices[].last_sync_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
devices[].last_seen_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
devices[].revoked_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
devices[].healthrequired: DeviceHealthState
call_healthrequired: CallHealth
first_call_minuterequired: integer or null
last_call_minuterequired: integer or null
targetsrequired: CallTargetsView
recent_callsrequired: array of Call

Example

{
  "member": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "name": "string",
    "branch": "string",
    "role": "string",
    "tracking_enabled": true
  },
  "range": {
    "from": "2026-10-06T05:30:00.000Z",
    "to": "2026-10-06T05:30:00.000Z"
  },
  "totals": {
    "total": 0,
    "outgoing": 0,
    "outgoing_answered": 0,
    "not_answered": 0,
    "no_answer": 0,
    "ended_early": 0,
    "failed": 0,
    "not_connected": 0,
    "incoming_total": 0,
    "incoming": 0,
    "missed": 0,
    "rejected": 0,
    "connected": 0,
    "outcome_logged": 0,
    "over_1min": 0,
    "talk_sec": 0,
    "outgoing_talk_sec": 0,
    "incoming_talk_sec": 0,
    "avg_talk_sec": 0,
    "longest_sec": 0,
    "unique_numbers": 0,
    "lead_calls": 0,
    "crm_calls": 0,
    "unique_leads": 0,
    "unique_leads_reached": 0,
    "active_days": 0,
    "first_call_at": "2026-10-06T05:30:00.000Z",
    "last_call_at": "2026-10-06T05:30:00.000Z"
  },
  "previous": {
    "total": 0,
    "outgoing": 0,
    "outgoing_answered": 0,
    "not_answered": 0,
    "no_answer": 0,
    "ended_early": 0,
    "failed": 0,
    "not_connected": 0,
    "incoming_total": 0,
    "incoming": 0,
    "missed": 0,
    "rejected": 0,
    "connected": 0,
    "outcome_logged": 0,
    "over_1min": 0,
    "talk_sec": 0,
    "outgoing_talk_sec": 0,
    "incoming_talk_sec": 0,
    "avg_talk_sec": 0,
    "longest_sec": 0,
    "unique_numbers": 0,
    "lead_calls": 0,
    "crm_calls": 0,
    "unique_leads": 0,
    "unique_leads_reached": 0,
    "active_days": 0,
    "first_call_at": "2026-10-06T05:30:00.000Z",
    "last_call_at": "2026-10-06T05:30:00.000Z"
  },
  "by_day": [
    {
      "day": "string",
      "total": 0,
      "outgoing": 0,
      "connected": 0,
      "missed": 0,
      "talk_sec": 0
    }
  ],
  "by_hour": [
    {
      "hour": 0,
      "total": 0,
      "connected": 0,
      "talk_sec": 0
    }
  ],
  "by_result": [
    {
      "result": "string",
      "total": 0,
      "talk_sec": 0
    }
  ],
  "devices": [
    {
      "id": "cmusrceel0000q7kaafxqi1om",
      "model": "string",
      "app_version": "string",
      "last_sync_at": "2026-10-06T05:30:00.000Z",
      "last_seen_at": "2026-10-06T05:30:00.000Z",
      "revoked_at": "2026-10-06T05:30:00.000Z",
      "health": "healthy"
    }
  ],
  "call_health": {
    "state": "ok",
    "failed_streak": 0,
    "reason": "airplane",
    "sim_slot": 0,
    "last_failed_at": "2026-10-06T05:30:00.000Z"
  },
  "first_call_minute": 0,
  "last_call_minute": 0,
  "targets": {
    "member_id": "cmusrceel0000q7kaafxqi1om",
    "targets": {
      "daily_calls": 0,
      "daily_talk_min": 0,
      "is_default": true,
      "source": "member"
    },
    "today": {
      "calls": 0,
      "answered": 0,
      "talk_sec": 0
    },
    "streak": {
      "current": 0,
      "best": 0,
      "today_met": true,
      "days": [
        {
          "day": "string",
          "calls": 0,
          "connected": 0,
          "talk_sec": 0,
          "met": true
        }
      ]
    },
    "rank": {
      "position": 0,
      "of": 0
    }
  },
  "recent_calls": [
    {
      "id": "cmusrceel0000q7kaafxqi1om",
      "source": "string",
      "direction": "outgoing",
      "phone": "string",
      "hidden_number": true,
      "contact_name": "string",
      "kind": "lead",
      "started_at": "2026-10-06T05:30:00.000Z",
      "duration_sec": 0,
      "attempt_sec": 0,
      "ring_sec": 0,
      "result": "connected",
      "result_label": "No answer · rang 31 s",
      "result_reason": "airplane",
      "status": "answered",
      "sim_slot": 0,
      "sim_label": "string",
      "outcome": "string",
      "outcome_label": "string",
      "note": "string",
      "outcome_mismatch": true,
      "first_call": true,
      "member": {
        "id": "cmusrceel0000q7kaafxqi1om",
        "name": "string"
      },
      "lead": {
        "id": "cmusrceel0000q7kaafxqi1om",
        "ref": "string",
        "name": "string",
        "pipeline_id": "cmusrceel0000q7kaafxqi1om",
        "status": {
          "key": "string",
          "name": "string",
          "color": "string",
          "category": "open"
        },
        "sub_status": {
          "key": "string",
          "name": "string"
        },
        "owner": {
          "id": "cmusrceel0000q7kaafxqi1om",
          "name": "string"
        },
        "visible": true
      },
      "contact": {
        "id": "cmusrceel0000q7kaafxqi1om",
        "name": "string"
      },
      "has_recording": true,
      "recording_seconds": 0,
      "redacted": true,
      "others": {
        "members": 0,
        "calls": 0,
        "last_call_at": "2026-10-06T05:30:00.000Z",
        "names": [
          "string"
        ]
      }
    }
  ]
}

{ "member": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string", "branch": "string", "role": "string", "tracking_enabled": true }, "range": { "from": "2026-10-06T05:30:00.000Z", "to": "2026-10-06T05:30:00.000Z" }, "totals": { "total": 0, "outgoing": 0, "outgoing_answered": 0, "not_answered": 0, "no_answer": 0, "ended_early": 0, "failed": 0, "not_connected": 0, "incoming_total": 0, "incoming": 0, "missed": 0, "rejected": 0, "connected": 0, "outcome_logged": 0, "over_1min": 0, "talk_sec": 0, "outgoing_talk_sec": 0, "incoming_talk_sec": 0, "avg_talk_sec": 0, "longest_sec": 0, "unique_numbers": 0, "lead_calls": 0, "crm_calls": 0, "unique_leads": 0, "unique_leads_reached": 0, "active_days": 0, "first_call_at": "2026-10-06T05:30:00.000Z", "last_call_at": "2026-10-06T05:30:00.000Z" }, "previous": { "total": 0, "outgoing": 0, "outgoing_answered": 0, "not_answered": 0, "no_answer": 0, "ended_early": 0, "failed": 0, "not_connected": 0, "incoming_total": 0, "incoming": 0, "missed": 0, "rejected": 0, "connected": 0, "outcome_logged": 0, "over_1min": 0, "talk_sec": 0, "outgoing_talk_sec": 0, "incoming_talk_sec": 0, "avg_talk_sec": 0, "longest_sec": 0, "unique_numbers": 0, "lead_calls": 0, "crm_calls": 0, "unique_leads": 0, "unique_leads_reached": 0, "active_days": 0, "first_call_at": "2026-10-06T05:30:00.000Z", "last_call_at": "2026-10-06T05:30:00.000Z" }, "by_day": [ { "day": "string", "total": 0, "outgoing": 0, "connected": 0, "missed": 0, "talk_sec": 0 } ], "by_hour": [ { "hour": 0, "total": 0, "connected": 0, "talk_sec": 0 } ], "by_result": [ { "result": "string", "total": 0, "talk_sec": 0 } ], "devices": [ { "id": "cmusrceel0000q7kaafxqi1om", "model": "string", "app_version": "string", "last_sync_at": "2026-10-06T05:30:00.000Z", "last_seen_at": "2026-10-06T05:30:00.000Z", "revoked_at": "2026-10-06T05:30:00.000Z", "health": "healthy" } ], "call_health": { "state": "ok", "failed_streak": 0, "reason": "airplane", "sim_slot": 0, "last_failed_at": "2026-10-06T05:30:00.000Z" }, "first_call_minute": 0, "last_call_minute": 0, "targets": { "member_id": "cmusrceel0000q7kaafxqi1om", "targets": { "daily_calls": 0, "daily_talk_min": 0, "is_default": true, "source": "member" }, "today": { "calls": 0, "answered": 0, "talk_sec": 0 }, "streak": { "current": 0, "best": 0, "today_met": true, "days": [ { "day": "string", "calls": 0, "connected": 0, "talk_sec": 0, "met": true } ] }, "rank": { "position": 0, "of": 0 } }, "recent_calls": [ { "id": "cmusrceel0000q7kaafxqi1om", "source": "string", "direction": "outgoing", "phone": "string", "hidden_number": true, "contact_name": "string", "kind": "lead", "started_at": "2026-10-06T05:30:00.000Z", "duration_sec": 0, "attempt_sec": 0, "ring_sec": 0, "result": "connected", "result_label": "No answer · rang 31 s", "result_reason": "airplane", "status": "answered", "sim_slot": 0, "sim_label": "string", "outcome": "string", "outcome_label": "string", "note": "string", "outcome_mismatch": true, "first_call": true, "member": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "lead": { "id": "cmusrceel0000q7kaafxqi1om", "ref": "string", "name": "string", "pipeline_id": "cmusrceel0000q7kaafxqi1om", "status": { "key": "string", "name": "string", "color": "string", "category": "open" }, "sub_status": { "key": "string", "name": "string" }, "owner": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "visible": true }, "contact": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "has_recording": true, "recording_seconds": 0, "redacted": true, "others": { "members": 0, "calls": 0, "last_call_at": "2026-10-06T05:30:00.000Z", "names": [ "string" ] } } ] }