Call

object

idrequired: Id
Opaque record id.
sourcerequired: string
device, or the telephony provider.
directionrequired: CallDirection
phone: string
Masked or absent per the caller’s field rules.
hidden_numberrequired: boolean
contact_namerequired: string or null
kindrequired: CallKind
lead (a lead’s number) · client (a won lead) · contact (a CRM contact without a lead) · saved_contact (not in the CRM, named in the phone book) · unknown.
started_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
duration_secrequired: integer
attempt_secrequired: integer or null
ring_secrequired: integer or null
resultrequired: CallResult
What the phone saw. Outgoing: connected (talk time) · no_answer (it rang out) · ended_early (busy, declined, switched off) · failed (never connected — no network / SIM) · not_connected (no timing from the phone). Incoming: answered · missed · rejected · blocked.
result_labelrequired: string
result_reasonrequired: NetProblem or null
statusrequired: "answered" | "not_answered" | "missed" | "rejected" | "blocked" | "unknown"
sim_slotrequired: integer or null
sim_labelrequired: string or null
outcomerequired: string or null
outcome_labelrequired: string or null
noterequired: string or null
outcome_mismatchrequired: boolean
The outcome says they spoke; the phone recorded no talk time.
first_callrequired: boolean
memberrequired: MemberRef or null
leadrequired: CallLeadCard or null
contactrequired: object or null
contact.idrequired: Id
Opaque record id.
contact.namerequired: string
has_recordingrequired: boolean
recording_secondsrequired: integer or null
redactedrequired: boolean
Another member’s call in a lead’s history: private parts removed.
othersrequired: object or null
others.membersrequired: integer
others.callsrequired: integer
others.last_call_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
others.namesrequired: array of string

Example

{
  "id": "cmusrceel0000q7kaafxqi1om",
  "source": "string",
  "direction": "outgoing",
  "phone": "string",
  "hidden_number": true,
  "contact_name": "string",
  "kind": "lead",
  "started_at": "2026-10-06T05:30:00.000Z",
  "duration_sec": 0,
  "attempt_sec": 0,
  "ring_sec": 0,
  "result": "connected",
  "result_label": "No answer · rang 31 s",
  "result_reason": "airplane",
  "status": "answered",
  "sim_slot": 0,
  "sim_label": "string",
  "outcome": "string",
  "outcome_label": "string",
  "note": "string",
  "outcome_mismatch": true,
  "first_call": true,
  "member": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "name": "string"
  },
  "lead": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "ref": "string",
    "name": "string",
    "pipeline_id": "cmusrceel0000q7kaafxqi1om",
    "status": {
      "key": "string",
      "name": "string",
      "color": "string",
      "category": "open"
    },
    "sub_status": {
      "key": "string",
      "name": "string"
    },
    "owner": {
      "id": "cmusrceel0000q7kaafxqi1om",
      "name": "string"
    },
    "visible": true
  },
  "contact": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "name": "string"
  },
  "has_recording": true,
  "recording_seconds": 0,
  "redacted": true,
  "others": {
    "members": 0,
    "calls": 0,
    "last_call_at": "2026-10-06T05:30:00.000Z",
    "names": [
      "string"
    ]
  }
}

{ "id": "cmusrceel0000q7kaafxqi1om", "source": "string", "direction": "outgoing", "phone": "string", "hidden_number": true, "contact_name": "string", "kind": "lead", "started_at": "2026-10-06T05:30:00.000Z", "duration_sec": 0, "attempt_sec": 0, "ring_sec": 0, "result": "connected", "result_label": "No answer · rang 31 s", "result_reason": "airplane", "status": "answered", "sim_slot": 0, "sim_label": "string", "outcome": "string", "outcome_label": "string", "note": "string", "outcome_mismatch": true, "first_call": true, "member": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "lead": { "id": "cmusrceel0000q7kaafxqi1om", "ref": "string", "name": "string", "pipeline_id": "cmusrceel0000q7kaafxqi1om", "status": { "key": "string", "name": "string", "color": "string", "category": "open" }, "sub_status": { "key": "string", "name": "string" }, "owner": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "visible": true }, "contact": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "has_recording": true, "recording_seconds": 0, "redacted": true, "others": { "members": 0, "calls": 0, "last_call_at": "2026-10-06T05:30:00.000Z", "names": [ "string" ] } }