AI voice agent

Calls from declared A2P numbers in Hindi, English or Hinglish (N-01): new-enquiry callbacks within 60 s, missed calls, visit confirmations and feedback, grounded on the lead and inventory, with live transfer to a member; settings, the live / recent monitor and transcripts.

GET/v1/calls/{id}/voice-agent

The AI conversation of a call

For an AI voice call (source ai_voice) in the call drawer: the transcript and outcome. 404 for other calls and leads you cannot see.

Access: Signed-in members only (web or Android session) — not for API keys. Permission ai.voice_agent or calls.view or leads.view.

Parameters

idpathrequired: Id
Opaque record id.

Response · 200

datarequired: VoiceCallDetail
metarequired: object

Request

curl -X GET 'https://api.propzolo.com/v1/calls/{id}/voice-agent' \
  -H 'Authorization: Bearer pz_live_…'

Response example

{
  "data": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "kind": "new_enquiry",
    "status": "scheduled",
    "outcome": "visit_booked",
    "lead": {
      "id": "cmusrceel0000q7kaafxqi1om",
      "name": "string"
    },
    "contact_id": "cmusrceel0000q7kaafxqi1om",
    "visit_id": "cmusrceel0000q7kaafxqi1om",
    "source": "event",
    "requested_by_id": "cmusrceel0000q7kaafxqi1om",
    "due_at": "2026-10-06T05:30:00.000Z",
    "attempts": 0,
    "max_attempts": 0,
    "language": "en",
    "caller_e164": "+919812345678",
    "basis": "string",
    "call_log_id": "cmusrceel0000q7kaafxqi1om",
    "block_reason": "string",
    "block_detail": "string",
    "summary": "string",
    "callback_sec": 0,
    "transfer": {
      "member_id": "cmusrceel0000q7kaafxqi1om",
      "status": "string"
    },
    "talk_sec": 0,
    "voice_credits": 0,
    "cost_paise": 850000000,
    "answered_at": "2026-10-06T05:30:00.000Z",
    "ended_at": "2026-10-06T05:30:00.000Z",
    "created_at": "2026-10-06T05:30:00.000Z",
    "turns": [
      {
        "role": "agent",
        "text": "string",
        "at_ms": 0,
        "overrides": [
          "string"
        ]
      }
    ],
    "facts": {}
  },
  "meta": {}
}

Errors

401 No valid session or API key (missing, expired or revoked).
403 The caller lacks the permission, API-key scope or support grant this operation needs.
404 Not found — records of another company are reported the same way.
422 Invalid input; `error.fields` maps field paths to messages.
429 Too many requests; retry after the Retry-After header.
500 Unexpected error; quote `error.request_id` to support.

GET/v1/settings/voice-agent

AI voice agent settings

The settings, the company’s numbers with their A2P state (only numbers declared for AI voice are dialled from), members who can take a transfer, and whether a voice partner is configured.

Access: Signed-in members only (web or Android session) — not for API keys. Permission ai.voice_agent_manage or ai.voice_agent or settings.view.

Response · 200

datarequired: VoiceAgentSettingsView
metarequired: object

Request

curl -X GET 'https://api.propzolo.com/v1/settings/voice-agent' \
  -H 'Authorization: Bearer pz_live_…'

Response example

{
  "data": {
    "settings": {
      "enabled": true,
      "number_ids": [
        "cmusrceel0000q7kaafxqi1om"
      ],
      "voice": "female_warm",
      "languages": [
        "en"
      ],
      "default_language": "en",
      "calling_hours": {
        "start": "string",
        "end": "string"
      },
      "max_call_minutes": 1,
      "daily_cap": 0,
      "transfer": {
        "enabled": true,
        "member_ids": [
          "cmusrceel0000q7kaafxqi1om"
        ],
        "ring_timeout_sec": 10
      },
      "visit_confirmation": {
        "lead_hours": 2,
        "same_day_hours": 1
      },
      "feedback_delay_minutes": 30,
      "kinds": {
        "new_enquiry": {
          "enabled": true,
          "max_attempts": 1,
          "retry_minutes": 5,
          "script": "string"
        },
        "missed_call": {
          "enabled": true,
          "max_attempts": 1,
          "retry_minutes": 5,
          "script": "string"
        },
        "visit_confirmation": {
          "enabled": true,
          "max_attempts": 1,
          "retry_minutes": 5,
          "script": "string"
        },
        "visit_feedback": {
          "enabled": true,
          "max_attempts": 1,
          "retry_minutes": 5,
          "script": "string"
        }
      }
    },
    "numbers": [
      {
        "id": "cmusrceel0000q7kaafxqi1om",
        "e164": "+919812345678",
        "label": "string",
        "a2p": "declared",
        "voice_ready": true
      }
    ],
    "members": [
      {
        "id": "cmusrceel0000q7kaafxqi1om",
        "name": "string",
        "has_phone": true
      }
    ],
    "provider": {
      "configured": true,
      "key": "string"
    }
  },
  "meta": {}
}

Errors

401 No valid session or API key (missing, expired or revoked).
403 The caller lacks the permission, API-key scope or support grant this operation needs.
429 Too many requests; retry after the Retry-After header.
500 Unexpected error; quote `error.request_id` to support.

PUT/v1/settings/voice-agent

Save the AI voice agent settings

Replaces the settings. 422 when calling hours leave 09:00–21:00, a number is not the company’s, or the agent is switched on without a number declared for AI voice. Audited.

Access: Signed-in members only (web or Android session) — not for API keys. Permission ai.voice_agent_manage.

Request body

enabledrequired: boolean
number_idsrequired: array of Id
Opaque record id.
voicerequired: "female_warm" | "female_crisp" | "male_calm" | "male_bright"
languagesrequired: array of "en" | "hi" | "hinglish"
default_languagerequired: "en" | "hi" | "hinglish"
calling_hoursrequired: object
Inside 09:00–21:00 (TRAI).
calling_hours.startrequired: string
calling_hours.endrequired: string
max_call_minutesrequired: integer
daily_caprequired: integer
Calls dialled per company day (0: no limit).
transferrequired: object
transfer.enabledrequired: boolean
transfer.member_idsrequired: array of Id
Opaque record id.
transfer.ring_timeout_secrequired: integer
visit_confirmationrequired: object
visit_confirmation.lead_hoursrequired: integer
visit_confirmation.same_day_hoursrequired: integer
feedback_delay_minutesrequired: integer
kindsrequired: object
kinds.new_enquiryrequired: object
kinds.new_enquiry.enabledrequired: boolean
kinds.new_enquiry.max_attemptsrequired: integer
kinds.new_enquiry.retry_minutesrequired: integer
kinds.new_enquiry.scriptrequired: string
Tone and questions for the agent — never prices or dates.
kinds.missed_callrequired: object
kinds.missed_call.enabledrequired: boolean
kinds.missed_call.max_attemptsrequired: integer
kinds.missed_call.retry_minutesrequired: integer
kinds.missed_call.scriptrequired: string
Tone and questions for the agent — never prices or dates.
kinds.visit_confirmationrequired: object
kinds.visit_confirmation.enabledrequired: boolean
kinds.visit_confirmation.max_attemptsrequired: integer
kinds.visit_confirmation.retry_minutesrequired: integer
kinds.visit_confirmation.scriptrequired: string
Tone and questions for the agent — never prices or dates.
kinds.visit_feedbackrequired: object
kinds.visit_feedback.enabledrequired: boolean
kinds.visit_feedback.max_attemptsrequired: integer
kinds.visit_feedback.retry_minutesrequired: integer
kinds.visit_feedback.scriptrequired: string
Tone and questions for the agent — never prices or dates.

Response · 200

datarequired: VoiceAgentSettingsView
metarequired: object

Request

curl -X PUT 'https://api.propzolo.com/v1/settings/voice-agent' \
  -H 'Authorization: Bearer pz_live_…' \
  -H 'Content-Type: application/json' \
  -d '{"enabled":true,"number_ids":["cmusrceel0000q7kaafxqi1om"],"voice":"female_warm","languages":["en"],"default_language":"en","calling_hours":{"start":"string","end":"string"},"max_call_minutes":1,"daily_cap":0,"transfer":{"enabled":true,"member_ids":["cmusrceel0000q7kaafxqi1om"],"ring_timeout_sec":10},"visit_confirmation":{"lead_hours":2,"same_day_hours":1},"feedback_delay_minutes":30,"kinds":{"new_enquiry":{"enabled":true,"max_attempts":1,"retry_minutes":5,"script":"string"},"missed_call":{"enabled":true,"max_attempts":1,"retry_minutes":5,"script":"string"},"visit_confirmation":{"enabled":true,"max_attempts":1,"retry_minutes":5,"script":"string"},"visit_feedback":{"enabled":true,"max_attempts":1,"retry_minutes":5,"script":"string"}}}'

Response example

{
  "data": {
    "settings": {
      "enabled": true,
      "number_ids": [
        "cmusrceel0000q7kaafxqi1om"
      ],
      "voice": "female_warm",
      "languages": [
        "en"
      ],
      "default_language": "en",
      "calling_hours": {
        "start": "string",
        "end": "string"
      },
      "max_call_minutes": 1,
      "daily_cap": 0,
      "transfer": {
        "enabled": true,
        "member_ids": [
          "cmusrceel0000q7kaafxqi1om"
        ],
        "ring_timeout_sec": 10
      },
      "visit_confirmation": {
        "lead_hours": 2,
        "same_day_hours": 1
      },
      "feedback_delay_minutes": 30,
      "kinds": {
        "new_enquiry": {
          "enabled": true,
          "max_attempts": 1,
          "retry_minutes": 5,
          "script": "string"
        },
        "missed_call": {
          "enabled": true,
          "max_attempts": 1,
          "retry_minutes": 5,
          "script": "string"
        },
        "visit_confirmation": {
          "enabled": true,
          "max_attempts": 1,
          "retry_minutes": 5,
          "script": "string"
        },
        "visit_feedback": {
          "enabled": true,
          "max_attempts": 1,
          "retry_minutes": 5,
          "script": "string"
        }
      }
    },
    "numbers": [
      {
        "id": "cmusrceel0000q7kaafxqi1om",
        "e164": "+919812345678",
        "label": "string",
        "a2p": "declared",
        "voice_ready": true
      }
    ],
    "members": [
      {
        "id": "cmusrceel0000q7kaafxqi1om",
        "name": "string",
        "has_phone": true
      }
    ],
    "provider": {
      "configured": true,
      "key": "string"
    }
  },
  "meta": {}
}

Errors

401 No valid session or API key (missing, expired or revoked).
403 The caller lacks the permission, API-key scope or support grant this operation needs.
409 A unique value already exists, a concurrent change won, or the Idempotency-Key is still in use or was sent with a different request.
422 Invalid input; `error.fields` maps field paths to messages.
429 Too many requests; retry after the Retry-After header.
500 Unexpected error; quote `error.request_id` to support.

GET/v1/voice-agent/calls

AI voice calls

Live and recent calls of the agent, newest first: `open` = waiting or on the line, `live` = ringing or talking; filter by kind, outcome or lead. Keyset pagination.

Access: Signed-in members only (web or Android session) — not for API keys. Permission ai.voice_agent.

Parameters

statusquery: "scheduled" | "dialing" | "live" | "completed" | "failed" | "blocked" | …
kindquery: "new_enquiry" | "missed_call" | "visit_confirmation" | "visit_feedback"
outcomequery: "visit_booked" | "visit_confirmed" | "visit_reschedule" | "visit_cancel" | "feedback_given" | "qualified" | …
lead_idquery: Id
Opaque record id.
cursorquery: string
limitquery: integer

Response · 200

datarequired: array of VoiceCall
metarequired: PageMeta

Request

curl -X GET 'https://api.propzolo.com/v1/voice-agent/calls' \
  -H 'Authorization: Bearer pz_live_…'

Response example

{
  "data": [
    {
      "id": "cmusrceel0000q7kaafxqi1om",
      "kind": "new_enquiry",
      "status": "scheduled",
      "outcome": "visit_booked",
      "lead": {
        "id": "cmusrceel0000q7kaafxqi1om",
        "name": "string"
      },
      "contact_id": "cmusrceel0000q7kaafxqi1om",
      "visit_id": "cmusrceel0000q7kaafxqi1om",
      "source": "event",
      "requested_by_id": "cmusrceel0000q7kaafxqi1om",
      "due_at": "2026-10-06T05:30:00.000Z",
      "attempts": 0,
      "max_attempts": 0,
      "language": "en",
      "caller_e164": "+919812345678",
      "basis": "string",
      "call_log_id": "cmusrceel0000q7kaafxqi1om",
      "block_reason": "string",
      "block_detail": "string",
      "summary": "string",
      "callback_sec": 0,
      "transfer": {
        "member_id": "cmusrceel0000q7kaafxqi1om",
        "status": "string"
      },
      "talk_sec": 0,
      "voice_credits": 0,
      "cost_paise": 850000000,
      "answered_at": "2026-10-06T05:30:00.000Z",
      "ended_at": "2026-10-06T05:30:00.000Z",
      "created_at": "2026-10-06T05:30:00.000Z"
    }
  ],
  "meta": {
    "next_cursor": "string",
    "has_more": true
  }
}

Errors

401 No valid session or API key (missing, expired or revoked).
403 The caller lacks the permission, API-key scope or support grant this operation needs.
422 Invalid input; `error.fields` maps field paths to messages.
429 Too many requests; retry after the Retry-After header.
500 Unexpected error; quote `error.request_id` to support.

POST/v1/voice-agent/calls

Ask the agent to call a lead

A callback now (or at the next opening of the calling hours), a visit confirmation or a feedback call. The same checks as every AI call apply when it dials (consent, the enquiry window, DND, a declared number). 409 while the lead already has a call waiting.

Access: Signed-in members only (web or Android session) — not for API keys. Permission ai.voice_agent.

Request body

lead_idrequired: Id
Opaque record id.
kindrequired: "new_enquiry" | "visit_confirmation" | "visit_feedback"
visit_id: Id or null
Opaque record id.

Response · 201

datarequired: VoiceCall
metarequired: object

Request

curl -X POST 'https://api.propzolo.com/v1/voice-agent/calls' \
  -H 'Authorization: Bearer pz_live_…' \
  -H 'Content-Type: application/json' \
  -d '{"lead_id":"cmusrceel0000q7kaafxqi1om","kind":"new_enquiry","visit_id":"cmusrceel0000q7kaafxqi1om"}'

Response example

{
  "data": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "kind": "new_enquiry",
    "status": "scheduled",
    "outcome": "visit_booked",
    "lead": {
      "id": "cmusrceel0000q7kaafxqi1om",
      "name": "string"
    },
    "contact_id": "cmusrceel0000q7kaafxqi1om",
    "visit_id": "cmusrceel0000q7kaafxqi1om",
    "source": "event",
    "requested_by_id": "cmusrceel0000q7kaafxqi1om",
    "due_at": "2026-10-06T05:30:00.000Z",
    "attempts": 0,
    "max_attempts": 0,
    "language": "en",
    "caller_e164": "+919812345678",
    "basis": "string",
    "call_log_id": "cmusrceel0000q7kaafxqi1om",
    "block_reason": "string",
    "block_detail": "string",
    "summary": "string",
    "callback_sec": 0,
    "transfer": {
      "member_id": "cmusrceel0000q7kaafxqi1om",
      "status": "string"
    },
    "talk_sec": 0,
    "voice_credits": 0,
    "cost_paise": 850000000,
    "answered_at": "2026-10-06T05:30:00.000Z",
    "ended_at": "2026-10-06T05:30:00.000Z",
    "created_at": "2026-10-06T05:30:00.000Z"
  },
  "meta": {}
}

Errors

401 No valid session or API key (missing, expired or revoked).
403 The caller lacks the permission, API-key scope or support grant this operation needs.
409 A unique value already exists, a concurrent change won, or the Idempotency-Key is still in use or was sent with a different request.
422 Invalid input; `error.fields` maps field paths to messages.
429 Too many requests; retry after the Retry-After header.
500 Unexpected error; quote `error.request_id` to support.

GET/v1/voice-agent/calls/{id}

An AI voice call with its transcript

The call, every turn (with where the product overrode the model) and what it collected and did.

Access: Signed-in members only (web or Android session) — not for API keys. Permission ai.voice_agent.

Parameters

idpathrequired: Id
Opaque record id.

Response · 200

datarequired: VoiceCallDetail
metarequired: object

Request

curl -X GET 'https://api.propzolo.com/v1/voice-agent/calls/{id}' \
  -H 'Authorization: Bearer pz_live_…'

Response example

{
  "data": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "kind": "new_enquiry",
    "status": "scheduled",
    "outcome": "visit_booked",
    "lead": {
      "id": "cmusrceel0000q7kaafxqi1om",
      "name": "string"
    },
    "contact_id": "cmusrceel0000q7kaafxqi1om",
    "visit_id": "cmusrceel0000q7kaafxqi1om",
    "source": "event",
    "requested_by_id": "cmusrceel0000q7kaafxqi1om",
    "due_at": "2026-10-06T05:30:00.000Z",
    "attempts": 0,
    "max_attempts": 0,
    "language": "en",
    "caller_e164": "+919812345678",
    "basis": "string",
    "call_log_id": "cmusrceel0000q7kaafxqi1om",
    "block_reason": "string",
    "block_detail": "string",
    "summary": "string",
    "callback_sec": 0,
    "transfer": {
      "member_id": "cmusrceel0000q7kaafxqi1om",
      "status": "string"
    },
    "talk_sec": 0,
    "voice_credits": 0,
    "cost_paise": 850000000,
    "answered_at": "2026-10-06T05:30:00.000Z",
    "ended_at": "2026-10-06T05:30:00.000Z",
    "created_at": "2026-10-06T05:30:00.000Z",
    "turns": [
      {
        "role": "agent",
        "text": "string",
        "at_ms": 0,
        "overrides": [
          "string"
        ]
      }
    ],
    "facts": {}
  },
  "meta": {}
}

Errors

401 No valid session or API key (missing, expired or revoked).
403 The caller lacks the permission, API-key scope or support grant this operation needs.
404 Not found — records of another company are reported the same way.
422 Invalid input; `error.fields` maps field paths to messages.
429 Too many requests; retry after the Retry-After header.
500 Unexpected error; quote `error.request_id` to support.

POST/v1/voice-agent/calls/{id}/cancel

Cancel a call that has not rung

409 once the call is ringing or done. Audited.

Access: Signed-in members only (web or Android session) — not for API keys. Permission ai.voice_agent.

Parameters

idpathrequired: Id
Opaque record id.

Response · 200

datarequired: VoiceCall
metarequired: object

Request

curl -X POST 'https://api.propzolo.com/v1/voice-agent/calls/{id}/cancel' \
  -H 'Authorization: Bearer pz_live_…'

Response example

{
  "data": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "kind": "new_enquiry",
    "status": "scheduled",
    "outcome": "visit_booked",
    "lead": {
      "id": "cmusrceel0000q7kaafxqi1om",
      "name": "string"
    },
    "contact_id": "cmusrceel0000q7kaafxqi1om",
    "visit_id": "cmusrceel0000q7kaafxqi1om",
    "source": "event",
    "requested_by_id": "cmusrceel0000q7kaafxqi1om",
    "due_at": "2026-10-06T05:30:00.000Z",
    "attempts": 0,
    "max_attempts": 0,
    "language": "en",
    "caller_e164": "+919812345678",
    "basis": "string",
    "call_log_id": "cmusrceel0000q7kaafxqi1om",
    "block_reason": "string",
    "block_detail": "string",
    "summary": "string",
    "callback_sec": 0,
    "transfer": {
      "member_id": "cmusrceel0000q7kaafxqi1om",
      "status": "string"
    },
    "talk_sec": 0,
    "voice_credits": 0,
    "cost_paise": 850000000,
    "answered_at": "2026-10-06T05:30:00.000Z",
    "ended_at": "2026-10-06T05:30:00.000Z",
    "created_at": "2026-10-06T05:30:00.000Z"
  },
  "meta": {}
}

Errors

401 No valid session or API key (missing, expired or revoked).
403 The caller lacks the permission, API-key scope or support grant this operation needs.
404 Not found — records of another company are reported the same way.
422 Invalid input; `error.fields` maps field paths to messages.
429 Too many requests; retry after the Retry-After header.
500 Unexpected error; quote `error.request_id` to support.

GET/v1/voice-agent/stats

Today’s AI voice numbers

Calls dialled and connected today (company clock), visits booked and confirmed, transfers, opt-outs, minutes and credits, the new-enquiry callback speed (median and the share inside 60 s), and calls waiting or live.

Access: Signed-in members only (web or Android session) — not for API keys. Permission ai.voice_agent.

Response · 200

datarequired: VoiceStats
metarequired: object

Request

curl -X GET 'https://api.propzolo.com/v1/voice-agent/stats' \
  -H 'Authorization: Bearer pz_live_…'

Response example

{
  "data": {
    "today": {
      "dialled": 0,
      "connected": 0,
      "booked": 0,
      "confirmed": 0,
      "transferred": 0,
      "opted_out": 0,
      "talk_sec": 0,
      "voice_credits": 0
    },
    "callback": {
      "median_sec": 0,
      "within_60s_pct": 0,
      "count": 0
    },
    "waiting": 0,
    "live": 0
  },
  "meta": {}
}

Errors

401 No valid session or API key (missing, expired or revoked).
403 The caller lacks the permission, API-key scope or support grant this operation needs.
429 Too many requests; retry after the Retry-After header.
500 Unexpected error; quote `error.request_id` to support.

{ "data": { "id": "cmusrceel0000q7kaafxqi1om", "kind": "new_enquiry", "status": "scheduled", "outcome": "visit_booked", "lead": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "contact_id": "cmusrceel0000q7kaafxqi1om", "visit_id": "cmusrceel0000q7kaafxqi1om", "source": "event", "requested_by_id": "cmusrceel0000q7kaafxqi1om", "due_at": "2026-10-06T05:30:00.000Z", "attempts": 0, "max_attempts": 0, "language": "en", "caller_e164": "+919812345678", "basis": "string", "call_log_id": "cmusrceel0000q7kaafxqi1om", "block_reason": "string", "block_detail": "string", "summary": "string", "callback_sec": 0, "transfer": { "member_id": "cmusrceel0000q7kaafxqi1om", "status": "string" }, "talk_sec": 0, "voice_credits": 0, "cost_paise": 850000000, "answered_at": "2026-10-06T05:30:00.000Z", "ended_at": "2026-10-06T05:30:00.000Z", "created_at": "2026-10-06T05:30:00.000Z", "turns": [ { "role": "agent", "text": "string", "at_ms": 0, "overrides": [ "string" ] } ], "facts": {} }, "meta": {} }

{ "data": { "settings": { "enabled": true, "number_ids": [ "cmusrceel0000q7kaafxqi1om" ], "voice": "female_warm", "languages": [ "en" ], "default_language": "en", "calling_hours": { "start": "string", "end": "string" }, "max_call_minutes": 1, "daily_cap": 0, "transfer": { "enabled": true, "member_ids": [ "cmusrceel0000q7kaafxqi1om" ], "ring_timeout_sec": 10 }, "visit_confirmation": { "lead_hours": 2, "same_day_hours": 1 }, "feedback_delay_minutes": 30, "kinds": { "new_enquiry": { "enabled": true, "max_attempts": 1, "retry_minutes": 5, "script": "string" }, "missed_call": { "enabled": true, "max_attempts": 1, "retry_minutes": 5, "script": "string" }, "visit_confirmation": { "enabled": true, "max_attempts": 1, "retry_minutes": 5, "script": "string" }, "visit_feedback": { "enabled": true, "max_attempts": 1, "retry_minutes": 5, "script": "string" } } }, "numbers": [ { "id": "cmusrceel0000q7kaafxqi1om", "e164": "+919812345678", "label": "string", "a2p": "declared", "voice_ready": true } ], "members": [ { "id": "cmusrceel0000q7kaafxqi1om", "name": "string", "has_phone": true } ], "provider": { "configured": true, "key": "string" } }, "meta": {} }

curl -X PUT 'https://api.propzolo.com/v1/settings/voice-agent' \ -H 'Authorization: Bearer pz_live_…' \ -H 'Content-Type: application/json' \ -d '{"enabled":true,"number_ids":["cmusrceel0000q7kaafxqi1om"],"voice":"female_warm","languages":["en"],"default_language":"en","calling_hours":{"start":"string","end":"string"},"max_call_minutes":1,"daily_cap":0,"transfer":{"enabled":true,"member_ids":["cmusrceel0000q7kaafxqi1om"],"ring_timeout_sec":10},"visit_confirmation":{"lead_hours":2,"same_day_hours":1},"feedback_delay_minutes":30,"kinds":{"new_enquiry":{"enabled":true,"max_attempts":1,"retry_minutes":5,"script":"string"},"missed_call":{"enabled":true,"max_attempts":1,"retry_minutes":5,"script":"string"},"visit_confirmation":{"enabled":true,"max_attempts":1,"retry_minutes":5,"script":"string"},"visit_feedback":{"enabled":true,"max_attempts":1,"retry_minutes":5,"script":"string"}}}'

{ "data": [ { "id": "cmusrceel0000q7kaafxqi1om", "kind": "new_enquiry", "status": "scheduled", "outcome": "visit_booked", "lead": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "contact_id": "cmusrceel0000q7kaafxqi1om", "visit_id": "cmusrceel0000q7kaafxqi1om", "source": "event", "requested_by_id": "cmusrceel0000q7kaafxqi1om", "due_at": "2026-10-06T05:30:00.000Z", "attempts": 0, "max_attempts": 0, "language": "en", "caller_e164": "+919812345678", "basis": "string", "call_log_id": "cmusrceel0000q7kaafxqi1om", "block_reason": "string", "block_detail": "string", "summary": "string", "callback_sec": 0, "transfer": { "member_id": "cmusrceel0000q7kaafxqi1om", "status": "string" }, "talk_sec": 0, "voice_credits": 0, "cost_paise": 850000000, "answered_at": "2026-10-06T05:30:00.000Z", "ended_at": "2026-10-06T05:30:00.000Z", "created_at": "2026-10-06T05:30:00.000Z" } ], "meta": { "next_cursor": "string", "has_more": true } }

curl -X POST 'https://api.propzolo.com/v1/voice-agent/calls' \ -H 'Authorization: Bearer pz_live_…' \ -H 'Content-Type: application/json' \ -d '{"lead_id":"cmusrceel0000q7kaafxqi1om","kind":"new_enquiry","visit_id":"cmusrceel0000q7kaafxqi1om"}'

{ "data": { "today": { "dialled": 0, "connected": 0, "booked": 0, "confirmed": 0, "transferred": 0, "opted_out": 0, "talk_sec": 0, "voice_credits": 0 }, "callback": { "median_sec": 0, "within_60s_pct": 0, "count": 0 }, "waiting": 0, "live": 0 }, "meta": {} }