VoiceCallDetail

object

idrequired: Id
Opaque record id.
kindrequired: "new_enquiry" | "missed_call" | "visit_confirmation" | "visit_feedback"
statusrequired: "scheduled" | "dialing" | "live" | "completed" | "failed" | "blocked" | …
outcomerequired: "visit_booked" | "visit_confirmed" | "visit_reschedule" | "visit_cancel" | "feedback_given" | "qualified" | … or null
leadrequired: object
lead.idrequired: Id
Opaque record id.
lead.namerequired: string
contact_idrequired: Id
Opaque record id.
visit_idrequired: Id or null
Opaque record id.
sourcerequired: "event" | "member"
requested_by_idrequired: Id or null
Opaque record id.
due_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
attemptsrequired: integer
max_attemptsrequired: integer
languagerequired: "en" | "hi" | "hinglish" or null
caller_e164required: PhoneE164 or null
Phone number in E.164 format.
basisrequired: string or null
service | consent | enquiry_grant | enquiry_window
call_log_idrequired: Id or null
Opaque record id.
block_reasonrequired: string or null
block_detailrequired: string or null
summaryrequired: string or null
callback_secrequired: integer or null
Seconds from the trigger to the first dial.
transferrequired: object or null
transfer.member_idrequired: Id
Opaque record id.
transfer.statusrequired: string or null
talk_secrequired: integer
voice_creditsrequired: integer
cost_paiserequired: Paise
Money in paise (₹1 = 100), an exact integer.
answered_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
ended_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
created_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
turnsrequired: array of object
turns[].rolerequired: "agent" | "customer" | "member"
turns[].textrequired: string
turns[].at_msrequired: integer
turns[].overridesrequired: array of string
Where the product changed the model’s line or action.
factsrequired: map of any

Example

{
  "id": "cmusrceel0000q7kaafxqi1om",
  "kind": "new_enquiry",
  "status": "scheduled",
  "outcome": "visit_booked",
  "lead": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "name": "string"
  },
  "contact_id": "cmusrceel0000q7kaafxqi1om",
  "visit_id": "cmusrceel0000q7kaafxqi1om",
  "source": "event",
  "requested_by_id": "cmusrceel0000q7kaafxqi1om",
  "due_at": "2026-10-06T05:30:00.000Z",
  "attempts": 0,
  "max_attempts": 0,
  "language": "en",
  "caller_e164": "+919812345678",
  "basis": "string",
  "call_log_id": "cmusrceel0000q7kaafxqi1om",
  "block_reason": "string",
  "block_detail": "string",
  "summary": "string",
  "callback_sec": 0,
  "transfer": {
    "member_id": "cmusrceel0000q7kaafxqi1om",
    "status": "string"
  },
  "talk_sec": 0,
  "voice_credits": 0,
  "cost_paise": 850000000,
  "answered_at": "2026-10-06T05:30:00.000Z",
  "ended_at": "2026-10-06T05:30:00.000Z",
  "created_at": "2026-10-06T05:30:00.000Z",
  "turns": [
    {
      "role": "agent",
      "text": "string",
      "at_ms": 0,
      "overrides": [
        "string"
      ]
    }
  ],
  "facts": {}
}

{ "id": "cmusrceel0000q7kaafxqi1om", "kind": "new_enquiry", "status": "scheduled", "outcome": "visit_booked", "lead": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "contact_id": "cmusrceel0000q7kaafxqi1om", "visit_id": "cmusrceel0000q7kaafxqi1om", "source": "event", "requested_by_id": "cmusrceel0000q7kaafxqi1om", "due_at": "2026-10-06T05:30:00.000Z", "attempts": 0, "max_attempts": 0, "language": "en", "caller_e164": "+919812345678", "basis": "string", "call_log_id": "cmusrceel0000q7kaafxqi1om", "block_reason": "string", "block_detail": "string", "summary": "string", "callback_sec": 0, "transfer": { "member_id": "cmusrceel0000q7kaafxqi1om", "status": "string" }, "talk_sec": 0, "voice_credits": 0, "cost_paise": 850000000, "answered_at": "2026-10-06T05:30:00.000Z", "ended_at": "2026-10-06T05:30:00.000Z", "created_at": "2026-10-06T05:30:00.000Z", "turns": [ { "role": "agent", "text": "string", "at_ms": 0, "overrides": [ "string" ] } ], "facts": {} }