Connect WhatsApp Business (Cloud API)

The official WhatsApp Business Platform (Cloud API) lets your team message leads from PropZolo: replies in the inbox, templates for reminders and follow-ups, and broadcasts to people who agreed to hear from you. It is your own WhatsApp Business Account — you keep your numbers and pay Meta directly, in INR.

Connect with Facebook (recommended)

1. 1
   Go to Settings → Communication → WhatsApp.
2. 2
   Choose Connect with Facebook and sign in with the Facebook account that manages your business.
3. 3
   Follow Meta’s steps: pick or create your Meta Business account and WhatsApp Business Account, add the phone number and verify it with the code Meta sends.
4. 4
   Back in PropZolo, the number appears with its display name, quality rating and messaging limit.

Or use your own credentials

If your developer already set up a Meta app, choose Use your own credentials and enter the WhatsApp Business Account id, phone number id, a permanent access token and the app secret. PropZolo tests them with Meta before saving. Then point your app’s webhook to PropZolo: in Meta for Developers, WhatsApp → Configuration → Webhook → Edit, paste the callback URL and verify token shown in PropZolo, and Verify and save.

Register the number

A number waiting for registration needs its two-step verification PIN — six digits for a new number, or the number’s existing PIN.

Keep the number healthy

• Quality rating (green, yellow, red) is Meta’s view of how people react to your messages. Many blocks and reports lower it and can pause templates.
• Messaging limit is how many people you can start conversations with per day; it grows as you send good-quality messages.
• Send promotions only to people who agreed, and let them opt out — PropZolo does both for you. See Consent, DND, quiet hours and the TRAI 7-day window.