VoiceAgentSettings

object

enabledrequired: boolean
number_idsrequired: array of Id
Opaque record id.
voicerequired: "female_warm" | "female_crisp" | "male_calm" | "male_bright"
languagesrequired: array of "en" | "hi" | "hinglish"
default_languagerequired: "en" | "hi" | "hinglish"
calling_hoursrequired: object
Inside 09:00–21:00 (TRAI).
calling_hours.startrequired: string
calling_hours.endrequired: string
max_call_minutesrequired: integer
daily_caprequired: integer
Calls dialled per company day (0: no limit).
transferrequired: object
transfer.enabledrequired: boolean
transfer.member_idsrequired: array of Id
Opaque record id.
transfer.ring_timeout_secrequired: integer
visit_confirmationrequired: object
visit_confirmation.lead_hoursrequired: integer
visit_confirmation.same_day_hoursrequired: integer
feedback_delay_minutesrequired: integer
kindsrequired: object
kinds.new_enquiryrequired: object
kinds.new_enquiry.enabledrequired: boolean
kinds.new_enquiry.max_attemptsrequired: integer
kinds.new_enquiry.retry_minutesrequired: integer
kinds.new_enquiry.scriptrequired: string
Tone and questions for the agent — never prices or dates.
kinds.missed_callrequired: object
kinds.missed_call.enabledrequired: boolean
kinds.missed_call.max_attemptsrequired: integer
kinds.missed_call.retry_minutesrequired: integer
kinds.missed_call.scriptrequired: string
Tone and questions for the agent — never prices or dates.
kinds.visit_confirmationrequired: object
kinds.visit_confirmation.enabledrequired: boolean
kinds.visit_confirmation.max_attemptsrequired: integer
kinds.visit_confirmation.retry_minutesrequired: integer
kinds.visit_confirmation.scriptrequired: string
Tone and questions for the agent — never prices or dates.
kinds.visit_feedbackrequired: object
kinds.visit_feedback.enabledrequired: boolean
kinds.visit_feedback.max_attemptsrequired: integer
kinds.visit_feedback.retry_minutesrequired: integer
kinds.visit_feedback.scriptrequired: string
Tone and questions for the agent — never prices or dates.

Example

{
  "enabled": true,
  "number_ids": [
    "cmusrceel0000q7kaafxqi1om"
  ],
  "voice": "female_warm",
  "languages": [
    "en"
  ],
  "default_language": "en",
  "calling_hours": {
    "start": "string",
    "end": "string"
  },
  "max_call_minutes": 1,
  "daily_cap": 0,
  "transfer": {
    "enabled": true,
    "member_ids": [
      "cmusrceel0000q7kaafxqi1om"
    ],
    "ring_timeout_sec": 10
  },
  "visit_confirmation": {
    "lead_hours": 2,
    "same_day_hours": 1
  },
  "feedback_delay_minutes": 30,
  "kinds": {
    "new_enquiry": {
      "enabled": true,
      "max_attempts": 1,
      "retry_minutes": 5,
      "script": "string"
    },
    "missed_call": {
      "enabled": true,
      "max_attempts": 1,
      "retry_minutes": 5,
      "script": "string"
    },
    "visit_confirmation": {
      "enabled": true,
      "max_attempts": 1,
      "retry_minutes": 5,
      "script": "string"
    },
    "visit_feedback": {
      "enabled": true,
      "max_attempts": 1,
      "retry_minutes": 5,
      "script": "string"
    }
  }
}

{ "enabled": true, "number_ids": [ "cmusrceel0000q7kaafxqi1om" ], "voice": "female_warm", "languages": [ "en" ], "default_language": "en", "calling_hours": { "start": "string", "end": "string" }, "max_call_minutes": 1, "daily_cap": 0, "transfer": { "enabled": true, "member_ids": [ "cmusrceel0000q7kaafxqi1om" ], "ring_timeout_sec": 10 }, "visit_confirmation": { "lead_hours": 2, "same_day_hours": 1 }, "feedback_delay_minutes": 30, "kinds": { "new_enquiry": { "enabled": true, "max_attempts": 1, "retry_minutes": 5, "script": "string" }, "missed_call": { "enabled": true, "max_attempts": 1, "retry_minutes": 5, "script": "string" }, "visit_confirmation": { "enabled": true, "max_attempts": 1, "retry_minutes": 5, "script": "string" }, "visit_feedback": { "enabled": true, "max_attempts": 1, "retry_minutes": 5, "script": "string" } } }