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object
role_idOpaque record id.
branch_idOpaque record id.
reports_to_idTheir manager; the reporting tree drives the team scope.
designationemployee_codelanguagesspecializationsservice_locality_idsOpaque record id.
lead_capacityshiftWorking hours for routing; null follows the company hours.
shift.daysrequiredshift.startrequiredshift.endrequiredcall_tracking_enabled{
"role_id": "cmusrceel0000q7kaafxqi1om",
"branch_id": "cmusrceel0000q7kaafxqi1om",
"reports_to_id": "cmusrceel0000q7kaafxqi1om",
"designation": "string",
"employee_code": "string",
"languages": [
"en"
],
"specializations": [
"resale"
],
"service_locality_ids": [
"cmusrceel0000q7kaafxqi1om"
],
"lead_capacity": 0,
"shift": {
"days": [
1
],
"start": "string",
"end": "string"
},
"call_tracking_enabled": true
}