SupportTicketDetail

object

idrequired: Id
Opaque record id.
numberrequired: integer
refrequired: string
"#1042" — quote it when you talk to support.
subjectrequired: string
categoryrequired: SupportTicketCategory
priorityrequired: SupportTicketPriority
statusrequired: SupportTicketStatus
open: waiting for PropZolo · pending: waiting for you · solved (a reply reopens it) · closed.
requesterrequired: object
requester.idrequired: Id
Opaque record id.
requester.namerequired: string
requester.rolerequired: string or null
minerequired: boolean
You opened it.
first_response_due_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
first_responded_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
first_responserequired: "met" | "missed" | "on_track" | "at_risk" | "breached" or null
Where the ticket stands against its first-response target.
last_message_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
last_message_byrequired: "member" | "support"
solved_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
created_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
messagesrequired: array of SupportMessage

Example

{
  "id": "cmusrceel0000q7kaafxqi1om",
  "number": 0,
  "ref": "string",
  "subject": "string",
  "category": "how_to",
  "priority": "low",
  "status": "open",
  "requester": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "name": "string",
    "role": "string"
  },
  "mine": true,
  "first_response_due_at": "2026-10-06T05:30:00.000Z",
  "first_responded_at": "2026-10-06T05:30:00.000Z",
  "first_response": "met",
  "last_message_at": "2026-10-06T05:30:00.000Z",
  "last_message_by": "member",
  "solved_at": "2026-10-06T05:30:00.000Z",
  "created_at": "2026-10-06T05:30:00.000Z",
  "messages": [
    {
      "id": "cmusrceel0000q7kaafxqi1om",
      "author_kind": "member",
      "author_name": "string",
      "mine": true,
      "body": "string",
      "attachments": [
        {
          "key": "string",
          "filename": "string",
          "content_type": "string",
          "size": 0,
          "url": "string"
        }
      ],
      "created_at": "2026-10-06T05:30:00.000Z"
    }
  ]
}

{ "id": "cmusrceel0000q7kaafxqi1om", "number": 0, "ref": "string", "subject": "string", "category": "how_to", "priority": "low", "status": "open", "requester": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string", "role": "string" }, "mine": true, "first_response_due_at": "2026-10-06T05:30:00.000Z", "first_responded_at": "2026-10-06T05:30:00.000Z", "first_response": "met", "last_message_at": "2026-10-06T05:30:00.000Z", "last_message_by": "member", "solved_at": "2026-10-06T05:30:00.000Z", "created_at": "2026-10-06T05:30:00.000Z", "messages": [ { "id": "cmusrceel0000q7kaafxqi1om", "author_kind": "member", "author_name": "string", "mine": true, "body": "string", "attachments": [ { "key": "string", "filename": "string", "content_type": "string", "size": 0, "url": "string" } ], "created_at": "2026-10-06T05:30:00.000Z" } ] }