SlaPolicy

object

idrequired: string
keyrequired: string
namerequired: string
metricrequired: "first_response" | "first_call" | "first_visit" | "stage_dwell" | "task_overdue"
metric_labelrequired: string
enabledrequired: boolean
target_minutesrequired: integer or null
clockrequired: "business" | "calendar"
scoperequired: object
scope.entityrequired: "lead" | "deal"
scope.pipeline_idsrequired: array of Id
Opaque record id.
scope.status_keysrequired: array of string
scope.deal_stagesrequired: array of "negotiation" | "token" | "agreement" | "registration"
scope.deal_typesrequired: array of "sale" | "rent" | "lease"
scope.lead_typesrequired: array of "buy" | "rent" | "sell" | "let_out" | "invest"
scope.source_idsrequired: array of Id
Opaque record id.
scope.task_typesrequired: array of string
ladderrequired: object
ladder.at_risk_percentrequired: integer
ladder.notify_ownerrequired: boolean
ladder.breach_notifyrequired: "team_lead" | "manager" | "owner"
ladder.after_breach_minutesrequired: integer or null
ladder.after_breach_actionrequired: "none" | "notify" | "reassign" | "pool"
ladder.repeat_thresholdrequired: integer or null
ladder.repeat_window_daysrequired: integer
settingsrequired: map of any
systemrequired: boolean
The E3 first-response SLA (per-source minutes on the SLA screen).
updated_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
liverequired: object
live.runningrequired: integer
live.at_riskrequired: integer
live.breachedrequired: integer

Example

{
  "id": "string",
  "key": "string",
  "name": "string",
  "metric": "first_response",
  "metric_label": "string",
  "enabled": true,
  "target_minutes": 0,
  "clock": "business",
  "scope": {
    "entity": "lead",
    "pipeline_ids": [
      "cmusrceel0000q7kaafxqi1om"
    ],
    "status_keys": [
      "string"
    ],
    "deal_stages": [
      "negotiation"
    ],
    "deal_types": [
      "sale"
    ],
    "lead_types": [
      "buy"
    ],
    "source_ids": [
      "cmusrceel0000q7kaafxqi1om"
    ],
    "task_types": [
      "string"
    ]
  },
  "ladder": {
    "at_risk_percent": 10,
    "notify_owner": true,
    "breach_notify": "team_lead",
    "after_breach_minutes": 1,
    "after_breach_action": "none",
    "repeat_threshold": 2,
    "repeat_window_days": 1
  },
  "settings": {},
  "system": true,
  "updated_at": "2026-10-06T05:30:00.000Z",
  "live": {
    "running": 0,
    "at_risk": 0,
    "breached": 0
  }
}

{ "id": "string", "key": "string", "name": "string", "metric": "first_response", "metric_label": "string", "enabled": true, "target_minutes": 0, "clock": "business", "scope": { "entity": "lead", "pipeline_ids": [ "cmusrceel0000q7kaafxqi1om" ], "status_keys": [ "string" ], "deal_stages": [ "negotiation" ], "deal_types": [ "sale" ], "lead_types": [ "buy" ], "source_ids": [ "cmusrceel0000q7kaafxqi1om" ], "task_types": [ "string" ] }, "ladder": { "at_risk_percent": 10, "notify_owner": true, "breach_notify": "team_lead", "after_breach_minutes": 1, "after_breach_action": "none", "repeat_threshold": 2, "repeat_window_days": 1 }, "settings": {}, "system": true, "updated_at": "2026-10-06T05:30:00.000Z", "live": { "running": 0, "at_risk": 0, "breached": 0 } }