SlaDashboard

object

rangerequired: ReportRange
truncatedrequired: boolean
totalsrequired: object
totals.startedrequired: integer
totals.metrequired: integer
totals.met_laterequired: integer
totals.breached_openrequired: integer
totals.at_risk_nowrequired: integer
totals.on_time_pctrequired: number or null
policiesrequired: array of object
policies[].idrequired: string
policies[].keyrequired: string
policies[].namerequired: string
policies[].metricrequired: "first_response" | "first_call" | "first_visit" | "stage_dwell" | "task_overdue"
policies[].metric_labelrequired: string
policies[].target_labelrequired: string or null
policies[].enabledrequired: boolean
policies[].startedrequired: integer
policies[].metrequired: integer
policies[].met_laterequired: integer
policies[].breached_openrequired: integer
policies[].at_risk_nowrequired: integer
policies[].on_time_pctrequired: number or null
by_memberrequired: array of object
by_member[].idrequired: Id or null
Opaque record id.
by_member[].namerequired: string
by_member[].breachesrequired: integer
by_member[].met_laterequired: integer
by_member[].breached_openrequired: integer
by_teamrequired: array of object
by_team[].idrequired: Id or null
Opaque record id.
by_team[].namerequired: string
by_team[].breachesrequired: integer
by_team[].met_laterequired: integer
by_team[].breached_openrequired: integer
at_riskrequired: array of object
at_risk[].policyrequired: object
at_risk[].policy.idrequired: string
at_risk[].policy.namerequired: string
at_risk[].policy.metricrequired: "first_response" | "first_call" | "first_visit" | "stage_dwell" | "task_overdue"
at_risk[].recordrequired: object
at_risk[].record.typerequired: string
at_risk[].record.idrequired: Id
Opaque record id.
at_risk[].record.labelrequired: string
at_risk[].record.linkrequired: string
at_risk[].ownerrequired: object or null
at_risk[].owner.idrequired: Id
Opaque record id.
at_risk[].owner.namerequired: string
at_risk[].due_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
at_risk[].minutesrequired: integer or null
At risk: minutes left; breached: minutes past due.
breachedrequired: array of object
breached[].policyrequired: object
breached[].policy.idrequired: string
breached[].policy.namerequired: string
breached[].policy.metricrequired: "first_response" | "first_call" | "first_visit" | "stage_dwell" | "task_overdue"
breached[].recordrequired: object
breached[].record.typerequired: string
breached[].record.idrequired: Id
Opaque record id.
breached[].record.labelrequired: string
breached[].record.linkrequired: string
breached[].ownerrequired: object or null
breached[].owner.idrequired: Id
Opaque record id.
breached[].owner.namerequired: string
breached[].due_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
breached[].minutesrequired: integer or null
At risk: minutes left; breached: minutes past due.

Example

{
  "range": {
    "from": "2026-10-06T05:30:00.000Z",
    "to": "2026-10-06T05:30:00.000Z",
    "from_day": "2026-10-06",
    "to_day": "2026-10-06",
    "days": 0
  },
  "truncated": true,
  "totals": {
    "started": 0,
    "met": 0,
    "met_late": 0,
    "breached_open": 0,
    "at_risk_now": 0,
    "on_time_pct": 0
  },
  "policies": [
    {
      "id": "string",
      "key": "string",
      "name": "string",
      "metric": "first_response",
      "metric_label": "string",
      "target_label": "string",
      "enabled": true,
      "started": 0,
      "met": 0,
      "met_late": 0,
      "breached_open": 0,
      "at_risk_now": 0,
      "on_time_pct": 0
    }
  ],
  "by_member": [
    {
      "id": "cmusrceel0000q7kaafxqi1om",
      "name": "string",
      "breaches": 0,
      "met_late": 0,
      "breached_open": 0
    }
  ],
  "by_team": [
    {
      "id": "cmusrceel0000q7kaafxqi1om",
      "name": "string",
      "breaches": 0,
      "met_late": 0,
      "breached_open": 0
    }
  ],
  "at_risk": [
    {
      "policy": {
        "id": "string",
        "name": "string",
        "metric": "first_response"
      },
      "record": {
        "type": "string",
        "id": "cmusrceel0000q7kaafxqi1om",
        "label": "string",
        "link": "string"
      },
      "owner": {
        "id": "cmusrceel0000q7kaafxqi1om",
        "name": "string"
      },
      "due_at": "2026-10-06T05:30:00.000Z",
      "minutes": 0
    }
  ],
  "breached": [
    {
      "policy": {
        "id": "string",
        "name": "string",
        "metric": "first_response"
      },
      "record": {
        "type": "string",
        "id": "cmusrceel0000q7kaafxqi1om",
        "label": "string",
        "link": "string"
      },
      "owner": {
        "id": "cmusrceel0000q7kaafxqi1om",
        "name": "string"
      },
      "due_at": "2026-10-06T05:30:00.000Z",
      "minutes": 0
    }
  ]
}

{ "range": { "from": "2026-10-06T05:30:00.000Z", "to": "2026-10-06T05:30:00.000Z", "from_day": "2026-10-06", "to_day": "2026-10-06", "days": 0 }, "truncated": true, "totals": { "started": 0, "met": 0, "met_late": 0, "breached_open": 0, "at_risk_now": 0, "on_time_pct": 0 }, "policies": [ { "id": "string", "key": "string", "name": "string", "metric": "first_response", "metric_label": "string", "target_label": "string", "enabled": true, "started": 0, "met": 0, "met_late": 0, "breached_open": 0, "at_risk_now": 0, "on_time_pct": 0 } ], "by_member": [ { "id": "cmusrceel0000q7kaafxqi1om", "name": "string", "breaches": 0, "met_late": 0, "breached_open": 0 } ], "by_team": [ { "id": "cmusrceel0000q7kaafxqi1om", "name": "string", "breaches": 0, "met_late": 0, "breached_open": 0 } ], "at_risk": [ { "policy": { "id": "string", "name": "string", "metric": "first_response" }, "record": { "type": "string", "id": "cmusrceel0000q7kaafxqi1om", "label": "string", "link": "string" }, "owner": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "due_at": "2026-10-06T05:30:00.000Z", "minutes": 0 } ], "breached": [ { "policy": { "id": "string", "name": "string", "metric": "first_response" }, "record": { "type": "string", "id": "cmusrceel0000q7kaafxqi1om", "label": "string", "link": "string" }, "owner": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "due_at": "2026-10-06T05:30:00.000Z", "minutes": 0 } ] }