MaintenanceTicketDetail

object

idrequired: Id
Opaque record id.
numberrequired: integer
refrequired: string
MT-12
agreement_idrequired: Id
Opaque record id.
propertyrequired: object or null
property.idrequired: Id
Opaque record id.
property.titlerequired: string
tenantrequired: object
tenant.idrequired: Id
Opaque record id.
tenant.namerequired: string
sourcerequired: "whatsapp" | "agent" | "tenant_form"
titlerequired: string
descriptionrequired: string or null
categoryrequired: string or null
urgencyrequired: "emergency" | "high" | "normal" | "low"
statusrequired: "new" | "triaged" | "assigned" | "scheduled" | "in_progress" | "resolved" | …
triagerequired: object or null
The AI proposal as proposed (an agent confirms it).
triage.categoryrequired: string or null
triage.urgencyrequired: string or null
triage.vendor_traderequired: string or null
triage.summaryrequired: string or null
triage.clarifying_questionrequired: string or null
triage.confidencerequired: number or null
triage.flagsrequired: array of string
triage.modelrequired: string or null
triage.atrequired: string or null
triage_confirmedrequired: boolean
vendorrequired: object or null
vendor.idrequired: Id
Opaque record id.
vendor.namerequired: string
vendor_traderequired: string or null
scheduled_forrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
resolved_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
closed_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
closed_viarequired: string or null
reopened_countrequired: integer
slarequired: object
sla.respond_due_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
sla.resolve_due_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
sla.staterequired: "met" | "on_track" | "at_risk" | "breached"
cost_estimaterequired: Paise or null
Money in paise (₹1 = 100), an exact integer.
estimate_noterequired: string or null
final_costrequired: Paise or null
Money in paise (₹1 = 100), an exact integer.
payerrequired: "owner" | "tenant" | "deposit" | "company" or null
approvalrequired: object
approval.statusrequired: "none" | "not_needed" | "pending" | "approved" | "rejected" | "question"
approval.thresholdrequired: Paise or null
Money in paise (₹1 = 100), an exact integer.
approval.approved_estimaterequired: Paise or null
Money in paise (₹1 = 100), an exact integer.
approval.decided_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
approval.noterequired: string or null
deposit_charge_statusrequired: "none" | "pending" | "recorded"
A deposit-paid repair waits for the deposit ledger (R-04) while pending.
resolution_noterequired: string or null
cancel_reasonrequired: string or null
assignee_idrequired: Id or null
Opaque record id.
created_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
updated_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
capabilitiesrequired: object
capabilities.editrequired: boolean
eventsrequired: array of object
events[].idrequired: Id
Opaque record id.
events[].kindrequired: string
events[].actorrequired: string
events[].actor_namerequired: string
events[].bodyrequired: string or null
events[].created_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
mediarequired: array of object
media[].idrequired: Id
Opaque record id.
media[].sourcerequired: string
media[].rolerequired: "issue" | "work_done" | "invoice"
media[].kindrequired: "photo" | "video" | "document"
media[].statusrequired: "processing" | "ready" | "failed"
media[].content_typerequired: string
media[].failurerequired: string or null
media[].preview_urlrequired: string or null
The EXIF-free copy, a 5-minute signed URL.
media[].thumb_urlrequired: string or null
media[].created_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
linksrequired: array of object
links[].idrequired: Id
Opaque record id.
links[].partyrequired: "tenant" | "vendor" | "owner"
links[].statusrequired: string
links[].expires_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
links[].used_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
links[].decisionrequired: string or null
links[].blocked_reasonrequired: string or null
vendor_phonerequired: string or null

Example

{
  "id": "cmusrceel0000q7kaafxqi1om",
  "number": 0,
  "ref": "string",
  "agreement_id": "cmusrceel0000q7kaafxqi1om",
  "property": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "title": "string"
  },
  "tenant": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "name": "string"
  },
  "source": "whatsapp",
  "title": "string",
  "description": "string",
  "category": "string",
  "urgency": "emergency",
  "status": "new",
  "triage": {
    "category": "string",
    "urgency": "string",
    "vendor_trade": "string",
    "summary": "string",
    "clarifying_question": "string",
    "confidence": 0,
    "flags": [
      "string"
    ],
    "model": "string",
    "at": "string"
  },
  "triage_confirmed": true,
  "vendor": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "name": "string"
  },
  "vendor_trade": "string",
  "scheduled_for": "2026-10-06T05:30:00.000Z",
  "resolved_at": "2026-10-06T05:30:00.000Z",
  "closed_at": "2026-10-06T05:30:00.000Z",
  "closed_via": "string",
  "reopened_count": 0,
  "sla": {
    "respond_due_at": "2026-10-06T05:30:00.000Z",
    "resolve_due_at": "2026-10-06T05:30:00.000Z",
    "state": "met"
  },
  "cost_estimate": 850000000,
  "estimate_note": "string",
  "final_cost": 850000000,
  "payer": "owner",
  "approval": {
    "status": "none",
    "threshold": 850000000,
    "approved_estimate": 850000000,
    "decided_at": "2026-10-06T05:30:00.000Z",
    "note": "string"
  },
  "deposit_charge_status": "none",
  "resolution_note": "string",
  "cancel_reason": "string",
  "assignee_id": "cmusrceel0000q7kaafxqi1om",
  "created_at": "2026-10-06T05:30:00.000Z",
  "updated_at": "2026-10-06T05:30:00.000Z",
  "capabilities": {
    "edit": true
  },
  "events": [
    {
      "id": "cmusrceel0000q7kaafxqi1om",
      "kind": "string",
      "actor": "string",
      "actor_name": "string",
      "body": "string",
      "created_at": "2026-10-06T05:30:00.000Z"
    }
  ],
  "media": [
    {
      "id": "cmusrceel0000q7kaafxqi1om",
      "source": "string",
      "role": "issue",
      "kind": "photo",
      "status": "processing",
      "content_type": "string",
      "failure": "string",
      "preview_url": "string",
      "thumb_url": "string",
      "created_at": "2026-10-06T05:30:00.000Z"
    }
  ],
  "links": [
    {
      "id": "cmusrceel0000q7kaafxqi1om",
      "party": "tenant",
      "status": "string",
      "expires_at": "2026-10-06T05:30:00.000Z",
      "used_at": "2026-10-06T05:30:00.000Z",
      "decision": "string",
      "blocked_reason": "string"
    }
  ],
  "vendor_phone": "string"
}

{ "id": "cmusrceel0000q7kaafxqi1om", "number": 0, "ref": "string", "agreement_id": "cmusrceel0000q7kaafxqi1om", "property": { "id": "cmusrceel0000q7kaafxqi1om", "title": "string" }, "tenant": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "source": "whatsapp", "title": "string", "description": "string", "category": "string", "urgency": "emergency", "status": "new", "triage": { "category": "string", "urgency": "string", "vendor_trade": "string", "summary": "string", "clarifying_question": "string", "confidence": 0, "flags": [ "string" ], "model": "string", "at": "string" }, "triage_confirmed": true, "vendor": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "vendor_trade": "string", "scheduled_for": "2026-10-06T05:30:00.000Z", "resolved_at": "2026-10-06T05:30:00.000Z", "closed_at": "2026-10-06T05:30:00.000Z", "closed_via": "string", "reopened_count": 0, "sla": { "respond_due_at": "2026-10-06T05:30:00.000Z", "resolve_due_at": "2026-10-06T05:30:00.000Z", "state": "met" }, "cost_estimate": 850000000, "estimate_note": "string", "final_cost": 850000000, "payer": "owner", "approval": { "status": "none", "threshold": 850000000, "approved_estimate": 850000000, "decided_at": "2026-10-06T05:30:00.000Z", "note": "string" }, "deposit_charge_status": "none", "resolution_note": "string", "cancel_reason": "string", "assignee_id": "cmusrceel0000q7kaafxqi1om", "created_at": "2026-10-06T05:30:00.000Z", "updated_at": "2026-10-06T05:30:00.000Z", "capabilities": { "edit": true }, "events": [ { "id": "cmusrceel0000q7kaafxqi1om", "kind": "string", "actor": "string", "actor_name": "string", "body": "string", "created_at": "2026-10-06T05:30:00.000Z" } ], "media": [ { "id": "cmusrceel0000q7kaafxqi1om", "source": "string", "role": "issue", "kind": "photo", "status": "processing", "content_type": "string", "failure": "string", "preview_url": "string", "thumb_url": "string", "created_at": "2026-10-06T05:30:00.000Z" } ], "links": [ { "id": "cmusrceel0000q7kaafxqi1om", "party": "tenant", "status": "string", "expires_at": "2026-10-06T05:30:00.000Z", "used_at": "2026-10-06T05:30:00.000Z", "decision": "string", "blocked_reason": "string" } ], "vendor_phone": "string" }