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object
categoriesrequiredslarequiredsla.emergencyrequiredsla.emergency.respond_hoursrequiredsla.emergency.resolve_hoursrequiredsla.highrequiredsla.high.respond_hoursrequiredsla.high.resolve_hoursrequiredsla.normalrequiredsla.normal.respond_hoursrequiredsla.normal.resolve_hoursrequiredsla.lowrequiredsla.low.respond_hoursrequiredsla.low.resolve_hoursrequiredapprovalrequiredapproval.default_thresholdrequiredMoney in paise (₹1 = 100), an exact integer.
approval.link_daysrequiredlifecyclerequiredlifecycle.auto_close_daysrequiredlifecycle.reopen_daysrequiredintakerequiredintake.whatsapprequiredintake.ai_triagerequiredintake.auto_replyrequiredintake.tenant_link_daysrequirednotify_tenantrequired{
"categories": [
"plumbing"
],
"sla": {
"emergency": {
"respond_hours": 1,
"resolve_hours": 1
},
"high": {
"respond_hours": 1,
"resolve_hours": 1
},
"normal": {
"respond_hours": 1,
"resolve_hours": 1
},
"low": {
"respond_hours": 1,
"resolve_hours": 1
}
},
"approval": {
"default_threshold": 850000000,
"link_days": 1
},
"lifecycle": {
"auto_close_days": 0,
"reopen_days": 0
},
"intake": {
"whatsapp": true,
"ai_triage": true,
"auto_reply": true,
"tenant_link_days": 1
},
"notify_tenant": true
}