CallScorecardRow

object

idrequired: Id
Opaque record id.
call_idrequired: Id
Opaque record id.
dayrequired: LocalDate
Calendar date YYYY-MM-DD in the company time zone.
started_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
duration_secrequired: integer
directionrequired: string
memberrequired: object or null
member.idrequired: Id
Opaque record id.
member.namerequired: string
leadrequired: object or null
lead.idrequired: Id
Opaque record id.
lead.namerequired: string
contact_namerequired: string or null
scorerequired: number or null
model_scorerequired: number or null
bandrequired: "good" | "fair" | "poor" or null
statusrequired: "scored" | "reviewed"
critical_missedrequired: array of object
critical_missed[].keyrequired: string
critical_missed[].labelrequired: string
objectionsrequired: array of object
objections[].keyrequired: string
objections[].labelrequired: string
outcomerequired: string or null
outcome_labelrequired: string or null
hotrequired: boolean

Example

{
  "id": "cmusrceel0000q7kaafxqi1om",
  "call_id": "cmusrceel0000q7kaafxqi1om",
  "day": "2026-10-06",
  "started_at": "2026-10-06T05:30:00.000Z",
  "duration_sec": 0,
  "direction": "string",
  "member": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "name": "string"
  },
  "lead": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "name": "string"
  },
  "contact_name": "string",
  "score": 0,
  "model_score": 0,
  "band": "good",
  "status": "scored",
  "critical_missed": [
    {
      "key": "string",
      "label": "string"
    }
  ],
  "objections": [
    {
      "key": "string",
      "label": "string"
    }
  ],
  "outcome": "string",
  "outcome_label": "string",
  "hot": true
}