CallQaTrends

object

fromrequired: LocalDate
Calendar date YYYY-MM-DD in the company time zone.
torequired: LocalDate
Calendar date YYYY-MM-DD in the company time zone.
previousrequired: object
previous.fromrequired: LocalDate
Calendar date YYYY-MM-DD in the company time zone.
previous.torequired: LocalDate
Calendar date YYYY-MM-DD in the company time zone.
bucketrequired: "day" | "week"
teamrequired: array of object
team[].bucketrequired: string
team[].scoredrequired: integer
team[].avgrequired: number or null
team[].criticalrequired: integer
agentsrequired: array of object
agents[].memberrequired: object
agents[].member.idrequired: Id
Opaque record id.
agents[].member.namerequired: string
agents[].scoredrequired: integer
agents[].avgrequired: number or null
agents[].previous_avgrequired: number or null
agents[].deltarequired: number or null
agents[].criticalrequired: integer
agents[].pointsrequired: array of object
agents[].points[].bucketrequired: string
agents[].points[].scoredrequired: integer
agents[].points[].avgrequired: number or null
agents[].points[].criticalrequired: integer
criteriarequired: array of object
criteria[].keyrequired: string
criteria[].labelrequired: string
criteria[].metrequired: integer
criteria[].partialrequired: integer
criteria[].missedrequired: integer
criteria[].not_applicablerequired: integer
criteria[].raterequired: number or null
objectionsrequired: array of object
objections[].keyrequired: string
objections[].labelrequired: string
objections[].countrequired: integer

Example

{
  "from": "2026-10-06",
  "to": "2026-10-06",
  "previous": {
    "from": "2026-10-06",
    "to": "2026-10-06"
  },
  "bucket": "day",
  "team": [
    {
      "bucket": "string",
      "scored": 0,
      "avg": 0,
      "critical": 0
    }
  ],
  "agents": [
    {
      "member": {
        "id": "cmusrceel0000q7kaafxqi1om",
        "name": "string"
      },
      "scored": 0,
      "avg": 0,
      "previous_avg": 0,
      "delta": 0,
      "critical": 0,
      "points": [
        {
          "bucket": "string",
          "scored": 0,
          "avg": 0,
          "critical": 0
        }
      ]
    }
  ],
  "criteria": [
    {
      "key": "string",
      "label": "string",
      "met": 0,
      "partial": 0,
      "missed": 0,
      "not_applicable": 0,
      "rate": 0
    }
  ],
  "objections": [
    {
      "key": "string",
      "label": "string",
      "count": 0
    }
  ]
}

{ "from": "2026-10-06", "to": "2026-10-06", "previous": { "from": "2026-10-06", "to": "2026-10-06" }, "bucket": "day", "team": [ { "bucket": "string", "scored": 0, "avg": 0, "critical": 0 } ], "agents": [ { "member": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "scored": 0, "avg": 0, "previous_avg": 0, "delta": 0, "critical": 0, "points": [ { "bucket": "string", "scored": 0, "avg": 0, "critical": 0 } ] } ], "criteria": [ { "key": "string", "label": "string", "met": 0, "partial": 0, "missed": 0, "not_applicable": 0, "rate": 0 } ], "objections": [ { "key": "string", "label": "string", "count": 0 } ] }