CallInsightsSettings

object

enabledrequired: boolean
qarequired: boolean
daily_credit_caprequired: integer or null
ivr_disclosurerequired: boolean
show_scores_to_agentsrequired: boolean
coaching_thresholdrequired: integer
rubricrequired: array of object
rubric[].keyrequired: string
rubric[].labelrequired: string
rubric[].descriptionrequired: string
rubric[].weightrequired: integer
rubric[].criticalrequired: boolean
objection_categoriesrequired: array of object
objection_categories[].keyrequired: string
objection_categories[].labelrequired: string
objection_categories[].descriptionrequired: string or null
builtin_objection_categoriesrequired: array of object
builtin_objection_categories[].keyrequired: string
builtin_objection_categories[].labelrequired: string
builtin_objection_categories[].descriptionrequired: string or null
default_rubricrequired: array of object
default_rubric[].keyrequired: string
default_rubric[].labelrequired: string
default_rubric[].descriptionrequired: string
default_rubric[].weightrequired: integer
default_rubric[].criticalrequired: boolean
usagerequired: array of object
usage[].dayrequired: LocalDate
Calendar date YYYY-MM-DD in the company time zone.
usage[].analysedrequired: integer
usage[].creditsrequired: number
usage[].over_budgetrequired: integer
usage[].waitingrequired: integer

Example

{
  "enabled": true,
  "qa": true,
  "daily_credit_cap": 1,
  "ivr_disclosure": true,
  "show_scores_to_agents": true,
  "coaching_threshold": 0,
  "rubric": [
    {
      "key": "string",
      "label": "string",
      "description": "string",
      "weight": 1,
      "critical": true
    }
  ],
  "objection_categories": [
    {
      "key": "string",
      "label": "string",
      "description": "string"
    }
  ],
  "builtin_objection_categories": [
    {
      "key": "string",
      "label": "string",
      "description": "string"
    }
  ],
  "default_rubric": [
    {
      "key": "string",
      "label": "string",
      "description": "string",
      "weight": 1,
      "critical": true
    }
  ],
  "usage": [
    {
      "day": "2026-10-06",
      "analysed": 0,
      "credits": 0,
      "over_budget": 0,
      "waiting": 0
    }
  ]
}

{ "enabled": true, "qa": true, "daily_credit_cap": 1, "ivr_disclosure": true, "show_scores_to_agents": true, "coaching_threshold": 0, "rubric": [ { "key": "string", "label": "string", "description": "string", "weight": 1, "critical": true } ], "objection_categories": [ { "key": "string", "label": "string", "description": "string" } ], "builtin_objection_categories": [ { "key": "string", "label": "string", "description": "string" } ], "default_rubric": [ { "key": "string", "label": "string", "description": "string", "weight": 1, "critical": true } ], "usage": [ { "day": "2026-10-06", "analysed": 0, "credits": 0, "over_budget": 0, "waiting": 0 } ] }