CallDetail

object

idrequired: Id
Opaque record id.
sourcerequired: string
device, or the telephony provider.
directionrequired: CallDirection
phone: string
Masked or absent per the caller’s field rules.
hidden_numberrequired: boolean
contact_namerequired: string or null
kindrequired: CallKind
lead (a lead’s number) · client (a won lead) · contact (a CRM contact without a lead) · saved_contact (not in the CRM, named in the phone book) · unknown.
started_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
duration_secrequired: integer
attempt_secrequired: integer or null
ring_secrequired: integer or null
resultrequired: CallResult
What the phone saw. Outgoing: connected (talk time) · no_answer (it rang out) · ended_early (busy, declined, switched off) · failed (never connected — no network / SIM) · not_connected (no timing from the phone). Incoming: answered · missed · rejected · blocked.
result_labelrequired: string
result_reasonrequired: NetProblem or null
statusrequired: "answered" | "not_answered" | "missed" | "rejected" | "blocked" | "unknown"
sim_slotrequired: integer or null
sim_labelrequired: string or null
outcomerequired: string or null
outcome_labelrequired: string or null
noterequired: string or null
outcome_mismatchrequired: boolean
The outcome says they spoke; the phone recorded no talk time.
first_callrequired: boolean
memberrequired: MemberRef or null
leadrequired: CallLeadCard or null
contactrequired: object or null
contact.idrequired: Id
Opaque record id.
contact.namerequired: string
has_recordingrequired: boolean
recording_secondsrequired: integer or null
redactedrequired: boolean
Another member’s call in a lead’s history: private parts removed.
othersrequired: object or null
others.membersrequired: integer
others.callsrequired: integer
others.last_call_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
others.namesrequired: array of string
netrequired: CallNet or null
devicerequired: object or null
device.brandrequired: string or null
device.modelrequired: string or null
device.app_versionrequired: string or null
number_historyrequired: object or null
number_history.total_callsrequired: integer
number_history.first_call_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
number_history.first_call_byrequired: MemberRef or null
number_history.membersrequired: array of object
number_history.members[].member_idrequired: Id
Opaque record id.
number_history.members[].namerequired: string
number_history.members[].callsrequired: integer
number_history.members[].answeredrequired: integer
number_history.members[].talk_secrequired: integer
number_history.members[].last_call_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
number_history.members[].is_merequired: boolean
historyrequired: array of object
history[].idrequired: Id
Opaque record id.
history[].started_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
history[].directionrequired: CallDirection
history[].duration_secrequired: integer
history[].outcome_labelrequired: string or null
history[].memberrequired: MemberRef or null
history[].is_minerequired: boolean
history[].openablerequired: boolean
Within your call scope — the card can open it.
can_log_outcomerequired: boolean
can_add_leadrequired: boolean
recordingrequired: object or null
The call’s recording and its transcription; null without a recording.
recording.sourcerequired: "device" | "cloud" or null
device: the phone’s built-in recorder (F-06) · cloud: the telephony provider (F-05)
recording.statusrequired: string or null
pending (a phone’s upload being checked) | stored | none | skipped | failed
recording.transcript_statusrequired: string or null
pending | done | failed | not_configured | skipped (company switch, metered)
recording.transcriptrequired: string or null
Only for viewers who may play the recording.
recording.summaryrequired: object or null
recording.summary.summaryrequired: string
recording.summary.next_steprequired: string or null
recording.summary.sentimentrequired: string or null

Example

{
  "id": "cmusrceel0000q7kaafxqi1om",
  "source": "string",
  "direction": "outgoing",
  "phone": "string",
  "hidden_number": true,
  "contact_name": "string",
  "kind": "lead",
  "started_at": "2026-10-06T05:30:00.000Z",
  "duration_sec": 0,
  "attempt_sec": 0,
  "ring_sec": 0,
  "result": "connected",
  "result_label": "No answer · rang 31 s",
  "result_reason": "airplane",
  "status": "answered",
  "sim_slot": 0,
  "sim_label": "string",
  "outcome": "string",
  "outcome_label": "string",
  "note": "string",
  "outcome_mismatch": true,
  "first_call": true,
  "member": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "name": "string"
  },
  "lead": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "ref": "string",
    "name": "string",
    "pipeline_id": "cmusrceel0000q7kaafxqi1om",
    "status": {
      "key": "string",
      "name": "string",
      "color": "string",
      "category": "open"
    },
    "sub_status": {
      "key": "string",
      "name": "string"
    },
    "owner": {
      "id": "cmusrceel0000q7kaafxqi1om",
      "name": "string"
    },
    "visible": true
  },
  "contact": {
    "id": "cmusrceel0000q7kaafxqi1om",
    "name": "string"
  },
  "has_recording": true,
  "recording_seconds": 0,
  "redacted": true,
  "others": {
    "members": 0,
    "calls": 0,
    "last_call_at": "2026-10-06T05:30:00.000Z",
    "names": [
      "string"
    ]
  },
  "net": {
    "air": 0,
    "perm": 0,
    "sims": 0,
    "slot": 0,
    "sim": "string",
    "svc": "string",
    "sig": 0,
    "nt": "string",
    "roam": 0,
    "op": "string",
    "src": "attempt"
  },
  "device": {
    "brand": "string",
    "model": "string",
    "app_version": "string"
  },
  "number_history": {
    "total_calls": 0,
    "first_call_at": "2026-10-06T05:30:00.000Z",
    "first_call_by": {
      "id": "cmusrceel0000q7kaafxqi1om",
      "name": "string"
    },
    "members": [
      {
        "member_id": "cmusrceel0000q7kaafxqi1om",
        "name": "string",
        "calls": 0,
        "answered": 0,
        "talk_sec": 0,
        "last_call_at": "2026-10-06T05:30:00.000Z",
        "is_me": true
      }
    ]
  },
  "history": [
    {
      "id": "cmusrceel0000q7kaafxqi1om",
      "started_at": "2026-10-06T05:30:00.000Z",
      "direction": "outgoing",
      "duration_sec": 0,
      "outcome_label": "string",
      "member": {
        "id": "cmusrceel0000q7kaafxqi1om",
        "name": "string"
      },
      "is_mine": true,
      "openable": true
    }
  ],
  "can_log_outcome": true,
  "can_add_lead": true,
  "recording": {
    "source": "device",
    "status": "string",
    "transcript_status": "string",
    "transcript": "string",
    "summary": {
      "summary": "string",
      "next_step": "string",
      "sentiment": "string"
    }
  }
}

{ "id": "cmusrceel0000q7kaafxqi1om", "source": "string", "direction": "outgoing", "phone": "string", "hidden_number": true, "contact_name": "string", "kind": "lead", "started_at": "2026-10-06T05:30:00.000Z", "duration_sec": 0, "attempt_sec": 0, "ring_sec": 0, "result": "connected", "result_label": "No answer · rang 31 s", "result_reason": "airplane", "status": "answered", "sim_slot": 0, "sim_label": "string", "outcome": "string", "outcome_label": "string", "note": "string", "outcome_mismatch": true, "first_call": true, "member": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "lead": { "id": "cmusrceel0000q7kaafxqi1om", "ref": "string", "name": "string", "pipeline_id": "cmusrceel0000q7kaafxqi1om", "status": { "key": "string", "name": "string", "color": "string", "category": "open" }, "sub_status": { "key": "string", "name": "string" }, "owner": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "visible": true }, "contact": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "has_recording": true, "recording_seconds": 0, "redacted": true, "others": { "members": 0, "calls": 0, "last_call_at": "2026-10-06T05:30:00.000Z", "names": [ "string" ] }, "net": { "air": 0, "perm": 0, "sims": 0, "slot": 0, "sim": "string", "svc": "string", "sig": 0, "nt": "string", "roam": 0, "op": "string", "src": "attempt" }, "device": { "brand": "string", "model": "string", "app_version": "string" }, "number_history": { "total_calls": 0, "first_call_at": "2026-10-06T05:30:00.000Z", "first_call_by": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "members": [ { "member_id": "cmusrceel0000q7kaafxqi1om", "name": "string", "calls": 0, "answered": 0, "talk_sec": 0, "last_call_at": "2026-10-06T05:30:00.000Z", "is_me": true } ] }, "history": [ { "id": "cmusrceel0000q7kaafxqi1om", "started_at": "2026-10-06T05:30:00.000Z", "direction": "outgoing", "duration_sec": 0, "outcome_label": "string", "member": { "id": "cmusrceel0000q7kaafxqi1om", "name": "string" }, "is_mine": true, "openable": true } ], "can_log_outcome": true, "can_add_lead": true, "recording": { "source": "device", "status": "string", "transcript_status": "string", "transcript": "string", "summary": { "summary": "string", "next_step": "string", "sentiment": "string" } } }