CallAssist

object

staterequired: "no_partner" | "no_stream" | "no_disclosure" | "waiting" | "suggested" | "unavailable"
no_partner: no live-transcript partner is set up by PropZolo yet · no_stream: no live transcript for this call · no_disclosure: the company has not confirmed callers are told about AI assistance (telephony settings) · waiting: nothing new to answer · suggested: a fresh suggestion · unavailable: AI off or out of credits
transcriptrequired: array of object
transcript[].speakerrequired: "agent" | "customer"
transcript[].textrequired: string
transcript[].at_msrequired: integer
suggestionrequired: object or null
suggestion.textrequired: string
suggestion.objectionsrequired: array of object
suggestion.objections[].kindrequired: string
suggestion.objections[].handlingrequired: string
suggestion.facts_to_mentionrequired: array of string
suggestion.next_steprequired: string
suggestion.at_msrequired: integer
Send back as last_suggested_at_ms.

Example

{
  "state": "no_partner",
  "transcript": [
    {
      "speaker": "agent",
      "text": "string",
      "at_ms": 0
    }
  ],
  "suggestion": {
    "text": "string",
    "objections": [
      {
        "kind": "string",
        "handling": "string"
      }
    ],
    "facts_to_mention": [
      "string"
    ],
    "next_step": "string",
    "at_ms": 0
  }
}