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object
rangerequiredprevious_rangerequiredscoperequiredtotalsrequiredpreviousrequiredfirst_callrequiredfirst_call.leadsrequiredfirst_call.calledrequiredfirst_call.median_secrequiredfirst_call.p90_secrequiredfirst_call.within_5mrequiredfirst_call.within_1hrequiredby_dayrequiredby_day[].dayrequiredby_day[].totalrequiredby_day[].outgoingrequiredby_day[].connectedrequiredby_day[].missedrequiredby_day[].talk_secrequiredby_hourrequiredby_hour[].hourrequiredby_hour[].totalrequiredby_hour[].connectedrequiredby_hour[].talk_secrequiredheatmaprequiredheatmap[].dowrequiredheatmap[].hourrequiredheatmap[].totalrequiredheatmap[].connectedrequiredby_resultrequiredby_result[].resultrequiredby_result[].totalrequiredby_result[].talk_secrequiredby_kindrequiredby_kind[].kindrequiredlead (a lead’s number) · client (a won lead) · contact (a CRM contact without a lead) · saved_contact (not in the CRM, named in the phone book) · unknown.
by_kind[].totalrequiredby_kind[].connectedrequiredby_kind[].talk_secrequiredby_outcomerequiredby_outcome[].outcomerequiredby_outcome[].labelrequiredby_outcome[].totalrequiredfailuresrequiredfailures.totalrequiredfailures.by_reasonrequiredfailures.by_reason[].reasonrequiredfailures.by_reason[].totalrequiredfailures.by_memberrequiredfailures.by_member[].member_idrequiredOpaque record id.
failures.by_member[].namerequiredfailures.by_member[].failedrequiredfailures.by_member[].outgoingrequiredtop_numbersrequiredtop_numbers[].phoneMasked or absent per the caller’s field rules.
top_numbers[].contact_namerequiredtop_numbers[].lead_idrequiredOpaque record id.
top_numbers[].kindrequiredlead (a lead’s number) · client (a won lead) · contact (a CRM contact without a lead) · saved_contact (not in the CRM, named in the phone book) · unknown.
top_numbers[].totalrequiredtop_numbers[].connectedrequiredtop_numbers[].talk_secrequiredtop_numbers[].last_call_atrequiredInstant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
shared_numbersrequiredshared_numbers.countrequiredshared_numbers.rowsrequiredshared_numbers.rows[].phoneMasked or absent per the caller’s field rules.
shared_numbers.rows[].totalrequiredshared_numbers.rows[].membersrequiredagentsrequiredagents[].memberrequiredagents[].member.idrequiredOpaque record id.
agents[].member.namerequiredagents[].member.branchrequiredagents[].member.rolerequiredagents[].member.tracking_enabledrequiredagents[].metricsrequiredagents[].periodsrequiredagents[].periods.todayrequiredagents[].periods.yesterdayrequiredagents[].periods.this_weekrequiredagents[].periods.last_weekrequiredagents[].periods.last_7drequiredagents[].periods.this_monthrequiredagents[].devicerequiredagents[].device.idrequiredOpaque record id.
agents[].device.modelrequiredagents[].device.app_versionrequiredagents[].device.last_sync_atrequiredInstant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
agents[].device.last_seen_atrequiredInstant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
agents[].healthrequiredagents[].call_healthrequiredteamrequiredteam.agentsrequiredteam.active_agentsrequiredteam.avg_calls_per_active_agentrequiredteam.avg_talk_per_active_agentrequiredteam.tracking_healthyrequiredteam.not_installedrequiredteam.calls_failingrequired{
"range": {
"from": "2026-10-06T05:30:00.000Z",
"to": "2026-10-06T05:30:00.000Z"
},
"previous_range": {
"from": "2026-10-06T05:30:00.000Z",
"to": "2026-10-06T05:30:00.000Z"
},
"scope": "self",
"totals": {
"total": 0,
"outgoing": 0,
"outgoing_answered": 0,
"not_answered": 0,
"no_answer": 0,
"ended_early": 0,
"failed": 0,
"not_connected": 0,
"incoming_total": 0,
"incoming": 0,
"missed": 0,
"rejected": 0,
"connected": 0,
"outcome_logged": 0,
"over_1min": 0,
"talk_sec": 0,
"outgoing_talk_sec": 0,
"incoming_talk_sec": 0,
"avg_talk_sec": 0,
"longest_sec": 0,
"unique_numbers": 0,
"lead_calls": 0,
"crm_calls": 0,
"unique_leads": 0,
"unique_leads_reached": 0,
"active_days": 0,
"first_call_at": "2026-10-06T05:30:00.000Z",
"last_call_at": "2026-10-06T05:30:00.000Z"
},
"previous": {
"total": 0,
"outgoing": 0,
"outgoing_answered": 0,
"not_answered": 0,
"no_answer": 0,
"ended_early": 0,
"failed": 0,
"not_connected": 0,
"incoming_total": 0,
"incoming": 0,
"missed": 0,
"rejected": 0,
"connected": 0,
"outcome_logged": 0,
"over_1min": 0,
"talk_sec": 0,
"outgoing_talk_sec": 0,
"incoming_talk_sec": 0,
"avg_talk_sec": 0,
"longest_sec": 0,
"unique_numbers": 0,
"lead_calls": 0,
"crm_calls": 0,
"unique_leads": 0,
"unique_leads_reached": 0,
"active_days": 0,
"first_call_at": "2026-10-06T05:30:00.000Z",
"last_call_at": "2026-10-06T05:30:00.000Z"
},
"first_call": {
"leads": 0,
"called": 0,
"median_sec": 0,
"p90_sec": 0,
"within_5m": 0,
"within_1h": 0
},
"by_day": [
{
"day": "string",
"total": 0,
"outgoing": 0,
"connected": 0,
"missed": 0,
"talk_sec": 0
}
],
"by_hour": [
{
"hour": 0,
"total": 0,
"connected": 0,
"talk_sec": 0
}
],
"heatmap": [
{
"dow": 1,
"hour": 0,
"total": 0,
"connected": 0
}
],
"by_result": [
{
"result": "string",
"total": 0,
"talk_sec": 0
}
],
"by_kind": [
{
"kind": "lead",
"total": 0,
"connected": 0,
"talk_sec": 0
}
],
"by_outcome": [
{
"outcome": "string",
"label": "string",
"total": 0
}
],
"failures": {
"total": 0,
"by_reason": [
{
"reason": "string",
"total": 0
}
],
"by_member": [
{
"member_id": "cmusrceel0000q7kaafxqi1om",
"name": "string",
"failed": 0,
"outgoing": 0
}
]
},
"top_numbers": [
{
"phone": "string",
"contact_name": "string",
"lead_id": "cmusrceel0000q7kaafxqi1om",
"kind": "lead",
"total": 0,
"connected": 0,
"talk_sec": 0,
"last_call_at": "2026-10-06T05:30:00.000Z"
}
],
"shared_numbers": {
"count": 0,
"rows": [
{
"phone": "string",
"total": 0,
"members": [
{
"id": "cmusrceel0000q7kaafxqi1om",
"name": "string",
"calls": 0
}
]
}
]
},
"agents": [
{
"member": {
"id": "cmusrceel0000q7kaafxqi1om",
"name": "string",
"branch": "string",
"role": "string",
"tracking_enabled": true
},
"metrics": {
"total": 0,
"outgoing": 0,
"outgoing_answered": 0,
"not_answered": 0,
"no_answer": 0,
"ended_early": 0,
"failed": 0,
"not_connected": 0,
"incoming_total": 0,
"incoming": 0,
"missed": 0,
"rejected": 0,
"connected": 0,
"outcome_logged": 0,
"over_1min": 0,
"talk_sec": 0,
"outgoing_talk_sec": 0,
"incoming_talk_sec": 0,
"avg_talk_sec": 0,
"longest_sec": 0,
"unique_numbers": 0,
"lead_calls": 0,
"crm_calls": 0,
"unique_leads": 0,
"unique_leads_reached": 0,
"active_days": 0,
"first_call_at": "2026-10-06T05:30:00.000Z",
"last_call_at": "2026-10-06T05:30:00.000Z"
},
"periods": {
"today": {
"calls": 0,
"connected": 0,
"talk_sec": 0
},
"yesterday": {
"calls": 0,
"connected": 0,
"talk_sec": 0
},
"this_week": {
"calls": 0,
"connected": 0,
"talk_sec": 0
},
"last_week": {
"calls": 0,
"connected": 0,
"talk_sec": 0
},
"last_7d": {
"calls": 0,
"connected": 0,
"talk_sec": 0
},
"this_month": {
"calls": 0,
"connected": 0,
"talk_sec": 0
}
},
"device": {
"id": "cmusrceel0000q7kaafxqi1om",
"model": "string",
"app_version": "string",
"last_sync_at": "2026-10-06T05:30:00.000Z",
"last_seen_at": "2026-10-06T05:30:00.000Z"
},
"health": "healthy",
"call_health": {
"state": "ok",
"failed_streak": 0,
"reason": "airplane",
"sim_slot": 0,
"last_failed_at": "2026-10-06T05:30:00.000Z"
}
}
],
"team": {
"agents": 0,
"active_agents": 0,
"avg_calls_per_active_agent": 0,
"avg_talk_per_active_agent": 0,
"tracking_healthy": 0,
"not_installed": 0,
"calls_failing": 0
}
}