AiConversationSummary

object

summaryrequired: string
customer_needsrequired: array of string
key_factsrequired: array of string
open_questionsrequired: array of string
next_stepsrequired: array of object
next_steps[].actionrequired: string
next_steps[].ownerrequired: string
next_steps[].duerequired: string or null
sentimentrequired: string
customer_languagerequired: string
handoff_recommendedrequired: boolean

Example

{
  "summary": "string",
  "customer_needs": [
    "string"
  ],
  "key_facts": [
    "string"
  ],
  "open_questions": [
    "string"
  ],
  "next_steps": [
    {
      "action": "string",
      "owner": "string",
      "due": "string"
    }
  ],
  "sentiment": "string",
  "customer_language": "string",
  "handoff_recommended": true
}