AiAgentOverview

object

periodrequired: object
period.daysrequired: integer
period.fromrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
period.torequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
turnsrequired: integer
kpisrequired: object
kpis.conversationsrequired: integer
kpis.first_responserequired: object or null
kpis.first_response.median_msrequired: number
kpis.first_response.p90_msrequired: number
kpis.first_response.samplesrequired: integer
kpis.reply_raterequired: number or null
kpis.qualified_raterequired: number or null
kpis.visits_bookedrequired: integer
kpis.handoff_raterequired: number or null
kpis.edit_raterequired: number or null
kpis.opt_out_raterequired: number or null
kpis.creditsrequired: number
kpis.credits_per_qualifiedrequired: number or null
outcomesrequired: map of integer
skip_reasonsrequired: array of object
skip_reasons[].reasonrequired: string
skip_reasons[].countrequired: integer
handoff_reasonsrequired: array of object
handoff_reasons[].reasonrequired: string
handoff_reasons[].labelrequired: string
handoff_reasons[].countrequired: integer

Example

{
  "period": {
    "days": 0,
    "from": "2026-10-06T05:30:00.000Z",
    "to": "2026-10-06T05:30:00.000Z"
  },
  "turns": 0,
  "kpis": {
    "conversations": 0,
    "first_response": {
      "median_ms": 0,
      "p90_ms": 0,
      "samples": 0
    },
    "reply_rate": 0,
    "qualified_rate": 0,
    "visits_booked": 0,
    "handoff_rate": 0,
    "edit_rate": 0,
    "opt_out_rate": 0,
    "credits": 0,
    "credits_per_qualified": 0
  },
  "outcomes": {},
  "skip_reasons": [
    {
      "reason": "string",
      "count": 0
    }
  ],
  "handoff_reasons": [
    {
      "reason": "string",
      "label": "string",
      "count": 0
    }
  ]
}