AiAgent

object

idrequired: Id
Opaque record id.
namerequired: string
kindrequired: string
personarequired: string or null
instructionsrequired: string or null
languagesrequired: array of string
actionsrequired: array of "send_asset" | "create_shortlist" | "book_visit" | "schedule_followup" | "mark_disqualified"
qualificationrequired: object
qualification.slotsrequired: array of "transaction" | "budget" | "bhk" | "property_type" | "locality" | "city" | …
qualification.requiredrequired: array of "transaction" | "budget" | "bhk" | "property_type" | "locality" | "city" | …
handoff_rulesrequired: object
Requests for a person, complaints, RERA complaints, negotiation, booking or payment and legal / tax / loan questions always hand off; these settings tune the rest.
handoff_rules.negative_sentimentrequired: boolean
Hand off when the customer is upset (complaints always do).
handoff_rules.failed_turnsrequired: integer
handoff_rules.off_topic_redirectsrequired: integer
handoff_rules.vip_budget_rupeesrequired: integer or null
handoff_rules.vip_tagsrequired: array of string
working_hoursrequired: object or null
null = 24×7; otherwise ISO weekdays and HH:mm windows in the company time zone.
working_hours.shiftsrequired: array of object
working_hours.shifts[].daysrequired: array of integer
working_hours.shifts[].startrequired: string
working_hours.shifts[].endrequired: string
configrequired: object
config.price_policyrequired: "exact" | "band" | "never" or null
null = the company AI setting.
config.capsrequired: object
config.caps.replies_per_dayrequired: integer
config.caps.followups_per_weekrequired: integer
config.quiet_hoursrequired: object
config.quiet_hours.startrequired: string
config.quiet_hours.endrequired: string
config.human_active_minutesrequired: integer
config.handoff_idle_hoursrequired: integer
config.allowed_asset_idsrequired: array of Id
Opaque record id.
config.intent_templatesrequired: object
config.intent_templates.follow_uprequired: Id or null
Opaque record id.
config.intent_templates.visit_confirmationrequired: Id or null
Opaque record id.
config.intent_templates.handoff_noticerequired: Id or null
Opaque record id.
config.intent_templates.reengagerequired: Id or null
Opaque record id.
settings_versionrequired: integer
evalrequired: object or null
eval.settings_versionrequired: integer
eval.passedrequired: boolean
eval.currentrequired: boolean
The check ran on the current settings version.
eval.ran_atrequired: string
eval.gatesrequired: map of object
eval.failed_casesrequired: array of string
eval.casesrequired: integer
channelsrequired: array of object
channels[].channel_account_idrequired: Id
Opaque record id.
channels[].labelrequired: string
channels[].addressrequired: string
channels[].statusrequired: string
channels[].moderequired: "off" | "shadow" | "live"
channels[].changed_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
is_activerequired: boolean
archived_atrequired: DateTime or null
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
created_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
updated_atrequired: DateTime
Instant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.

Example

{
  "id": "cmusrceel0000q7kaafxqi1om",
  "name": "string",
  "kind": "string",
  "persona": "string",
  "instructions": "string",
  "languages": [
    "string"
  ],
  "actions": [
    "send_asset"
  ],
  "qualification": {
    "slots": [
      "transaction"
    ],
    "required": [
      "transaction"
    ]
  },
  "handoff_rules": {
    "negative_sentiment": true,
    "failed_turns": 1,
    "off_topic_redirects": 0,
    "vip_budget_rupees": 100000,
    "vip_tags": [
      "string"
    ]
  },
  "working_hours": {
    "shifts": [
      {
        "days": [
          1
        ],
        "start": "string",
        "end": "string"
      }
    ]
  },
  "config": {
    "price_policy": "exact",
    "caps": {
      "replies_per_day": 1,
      "followups_per_week": 0
    },
    "quiet_hours": {
      "start": "string",
      "end": "string"
    },
    "human_active_minutes": 5,
    "handoff_idle_hours": 1,
    "allowed_asset_ids": [
      "cmusrceel0000q7kaafxqi1om"
    ],
    "intent_templates": {
      "follow_up": "cmusrceel0000q7kaafxqi1om",
      "visit_confirmation": "cmusrceel0000q7kaafxqi1om",
      "handoff_notice": "cmusrceel0000q7kaafxqi1om",
      "reengage": "cmusrceel0000q7kaafxqi1om"
    }
  },
  "settings_version": 0,
  "eval": {
    "settings_version": 0,
    "passed": true,
    "current": true,
    "ran_at": "string",
    "gates": {},
    "failed_cases": [
      "string"
    ],
    "cases": 0
  },
  "channels": [
    {
      "channel_account_id": "cmusrceel0000q7kaafxqi1om",
      "label": "string",
      "address": "string",
      "status": "string",
      "mode": "off",
      "changed_at": "2026-10-06T05:30:00.000Z"
    }
  ],
  "is_active": true,
  "archived_at": "2026-10-06T05:30:00.000Z",
  "created_at": "2026-10-06T05:30:00.000Z",
  "updated_at": "2026-10-06T05:30:00.000Z"
}

{ "id": "cmusrceel0000q7kaafxqi1om", "name": "string", "kind": "string", "persona": "string", "instructions": "string", "languages": [ "string" ], "actions": [ "send_asset" ], "qualification": { "slots": [ "transaction" ], "required": [ "transaction" ] }, "handoff_rules": { "negative_sentiment": true, "failed_turns": 1, "off_topic_redirects": 0, "vip_budget_rupees": 100000, "vip_tags": [ "string" ] }, "working_hours": { "shifts": [ { "days": [ 1 ], "start": "string", "end": "string" } ] }, "config": { "price_policy": "exact", "caps": { "replies_per_day": 1, "followups_per_week": 0 }, "quiet_hours": { "start": "string", "end": "string" }, "human_active_minutes": 5, "handoff_idle_hours": 1, "allowed_asset_ids": [ "cmusrceel0000q7kaafxqi1om" ], "intent_templates": { "follow_up": "cmusrceel0000q7kaafxqi1om", "visit_confirmation": "cmusrceel0000q7kaafxqi1om", "handoff_notice": "cmusrceel0000q7kaafxqi1om", "reengage": "cmusrceel0000q7kaafxqi1om" } }, "settings_version": 0, "eval": { "settings_version": 0, "passed": true, "current": true, "ran_at": "string", "gates": {}, "failed_cases": [ "string" ], "cases": 0 }, "channels": [ { "channel_account_id": "cmusrceel0000q7kaafxqi1om", "label": "string", "address": "string", "status": "string", "mode": "off", "changed_at": "2026-10-06T05:30:00.000Z" } ], "is_active": true, "archived_at": "2026-10-06T05:30:00.000Z", "created_at": "2026-10-06T05:30:00.000Z", "updated_at": "2026-10-06T05:30:00.000Z" }