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object
agreement_idrequiredOpaque record id.
thresholdrequiredThe agreement’s own; null: the company default applies.
default_thresholdrequiredMoney in paise (₹1 = 100), an exact integer.
tenant_linkrequiredtenant_link.idrequiredOpaque record id.
tenant_link.statusrequiredtenant_link.expires_atrequiredInstant in ISO 8601, e.g. 2026-10-03T04:30:00.000Z.
ticketsrequired{
"agreement_id": "cmusrceel0000q7kaafxqi1om",
"threshold": 850000000,
"default_threshold": 850000000,
"tenant_link": {
"id": "cmusrceel0000q7kaafxqi1om",
"status": "string",
"expires_at": "2026-10-06T05:30:00.000Z"
},
"tickets": [
{
"id": "cmusrceel0000q7kaafxqi1om",
"number": 0,
"ref": "string",
"agreement_id": "cmusrceel0000q7kaafxqi1om",
"property": {
"id": "cmusrceel0000q7kaafxqi1om",
"title": "string"
},
"tenant": {
"id": "cmusrceel0000q7kaafxqi1om",
"name": "string"
},
"source": "whatsapp",
"title": "string",
"description": "string",
"category": "string",
"urgency": "emergency",
"status": "new",
"triage": {
"category": "string",
"urgency": "string",
"vendor_trade": "string",
"summary": "string",
"clarifying_question": "string",
"confidence": 0,
"flags": [
"string"
],
"model": "string",
"at": "string"
},
"triage_confirmed": true,
"vendor": {
"id": "cmusrceel0000q7kaafxqi1om",
"name": "string"
},
"vendor_trade": "string",
"scheduled_for": "2026-10-06T05:30:00.000Z",
"resolved_at": "2026-10-06T05:30:00.000Z",
"closed_at": "2026-10-06T05:30:00.000Z",
"closed_via": "string",
"reopened_count": 0,
"sla": {
"respond_due_at": "2026-10-06T05:30:00.000Z",
"resolve_due_at": "2026-10-06T05:30:00.000Z",
"state": "met"
},
"cost_estimate": 850000000,
"estimate_note": "string",
"final_cost": 850000000,
"payer": "owner",
"approval": {
"status": "none",
"threshold": 850000000,
"approved_estimate": 850000000,
"decided_at": "2026-10-06T05:30:00.000Z",
"note": "string"
},
"deposit_charge_status": "none",
"resolution_note": "string",
"cancel_reason": "string",
"assignee_id": "cmusrceel0000q7kaafxqi1om",
"created_at": "2026-10-06T05:30:00.000Z",
"updated_at": "2026-10-06T05:30:00.000Z",
"capabilities": {
"edit": true
}
}
]
}